Construction order management method applied to operation support system and management system thereof
A technology of an operation support system and a management method, which is applied in the field of construction order management, can solve problems such as the inability to fully satisfy the unified and effective management of construction personnel, the inability to meet the flexible management of construction processes, and the lack of construction personnel, etc., to achieve effective control and timely finished effect
A technology of an operation support system and a management method, which is applied in the field of construction order management, can solve problems such as the inability to fully satisfy the unified and effective management of construction personnel, the inability to meet the flexible management of construction processes, and the lack of construction personnel, etc., to achieve effective control and timely finished effect
CN101645148AInactive Publication Date: 2010-02-10INST OF ACOUSTICS CHINESE ACAD OF SCI
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[0046] In order to make the purpose, realization method and advantages of the present invention clearer, the present invention will be further described in detail by taking specific implementation as an example and referring to the accompanying drawings.
[0047] In the following, the application of the present invention to a digital TV service operation support system is taken as an example for description.
[0048] refer to figure 1 , where the business system includes the business acceptance system of the business hall and the customer self-service system. The specific steps for customers to order business and construction are as follows:
[0049] 100) Customer 1 orders business through the business system (interaction 1), and at the same time, the business system sends customer order information to the construction order processing system (interaction 2).
[0050] 101) The construction order processing system receives the customer order information, saves it and generate...
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The invention provides a construction order management method applied to a business operation support system and a management system thereof. The method comprises the following steps: each process node of a construction process is treated as an atomic task, each construction order corresponds to an atomic task list, and a new atomic task is generated when construction personnel complete an atomictask; and the construction personnel starts construction after extracting the construction order, order-return atomic tasks are executed if construction is smoothly completed, and order-back atomic tasks are executed if construction fails to complete due to particular reasons. The method can help realize unified and effective management on the construction personnel for executing the tasks by distributing construction roles and recording construction implementation situation of the construction personnel; and meanwhile can help realize flexible management on the construction process by adjusting an execution sequence of the atomic tasks of the construction order via a process management system. In addition, by adopting the method, the construction order can be immediately returned when theconstruction personnel fail to in construction due to particular reasons, thus construction can be effectively controlled and assured and timely completed.
Description
technical field [0001] The present invention relates to the technical field of business operation support, in particular to a method and system for managing construction orders. Background technique [0002] With the continuous expansion of the scale of the operator, more and more construction tasks are required, and the operator also puts forward more requirements for the management of the construction order: (1) Unified and effective management of construction personnel performing the same type of construction tasks Requirements: Due to the wide geographical distribution of customers and many construction tasks, multiple construction personnel or construction teams are required to carry out regional construction for the same type of business, and the construction tasks of each construction personnel need to be mutually exclusive, that is, the same construction task cannot have Two construction crews execute at the same time. (2) The need for flexible management of the con...
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Patent Timeline
10 Feb 2010
Publication
CN101645148A
- IPC
- G06Q10/00; G06Q50/00; G06Q10/06
- Inventors
- ηε²ζ; εΎζ