Bank queuing information processing system and processing method

Abstract

The invention discloses a bank queuing information processing system which comprises a queuing machine, a caller, a queuing server and a short message server, wherein the queuing machine and the short message server communicate with the queuing server through a network respectively; the queuing machine comprises a first input unit for receiving a mobile phone number and a reminding condition which are input by a queuing user; the queuing server comprises a database, a first judging unit for judging whether the current queuing number called by the caller meets the reminding condition through comparison with the queuing number of a queuing user, and a reminding instruction generation unit; and the short message server sends a reminding short message to the mobile phone number of the queuing user when receiving the reminding instruction. The invention also discloses a bank queuing information processing method. When taking a number from the queuing machine, a customer can set the reminding condition; if the queuing number called by the caller meets the reminding condition, a system can automatically remind the customer of the current queuing situation through a short message, so that the waiting time of the customer in a bank can be reduced.

Description

technical field [0001] The invention relates to a bank queuing information processing system and processing method. Background technique [0002] When a customer goes to the bank to handle business, he needs to get a number from the queuing machine first, and then he can go to the counter to handle the business when the pager calls his queuing number. It took a long time to handle the business by myself, and because I was worried about passing the number, I couldn't leave the bank branch, so the customer could only waste a lot of time waiting in the bank after picking up the number. [0003] In addition, in the prior art, customers can only queue up by taking the number on the spot at the queuing machine at the bank branch. [0004] Moreover, in the prior art, since the customer cannot know the queuing situation of each outlet, the customer cannot know which bank outlet has the least number of people in the queue, and cannot reasonably arrange which bank outlet to handle bu...

AI Technical Summary

Problems solved by technology

[0005] The technical problem to be solved by the present invention is to provide a bank queuing information processing system to solve the problem that when the business volume of bank outlets is large, customers often need to wait for a long time before their turn to handle business after taking the number, and because they are worried about excessive number, and cannot leave the bank branch, which leads to the problem that customers can only waste a lot of time waiting in the bank after taking the number

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