Customizable individualized response method and system used in mobile terminal

A mobile terminal, answering system technology, applied in telephone communication, instruments, voice analysis, etc., can solve the problems of complex voice menu, failure, single voice response function, etc., to achieve the effect of powerful computing power, flexible and convenient use

Inactive Publication Date: 2013-05-01
AISPEECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] 3. In some cases, the same information will be asked repeatedly, which will cause harassment to users to a certain extent, such as publishing transfer ticket information, etc.
[0006] 4. The existing voice response function is single, and the real intention of the caller cannot be understood
[0007] 5. The existing voice response cannot give the information the caller needs, and can only play a fixed voice
[0011] 1. Only the preset answer content can be selected to reply according to the call-in number, and it is impossible to make a targeted and personalized answer according to the call-in user's intention
[0012] 2. It can only reply with fixed content, and cannot respond personalizedly according to the scene and the caller's requirements
[0013] 3. Unable to perform speech recognition processing and semantic analysis processing on the caller's voice content
[0014] 4. The caller cannot obtain any effective feedback, resulting in delay or failure of communication
[0015] 5. With complex voice menu, it is inconvenient for users to use

Method used

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  • Customizable individualized response method and system used in mobile terminal
  • Customizable individualized response method and system used in mobile terminal
  • Customizable individualized response method and system used in mobile terminal

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0038] Based on cloud services, data storage of response rules, speech recognition, semantic analysis, and determination of response content are realized. The mobile terminal interacts with the cloud service through the network to determine the content of the response, and the mobile terminal synthesizes the response voice using the local synthesis function. As attached in the manual figure 1 As shown, the details are as follows:

[0039] The data of the permission setting module M1 and the information setting storage module M4 are stored in the cloud. Using the cloud storage function, the capacity is not limited by the mobile terminal, and more data can be stored.

[0040] For example, schedule data, contact data are stored in the cloud. The storage structure of the authority setting module M1 and the information setting storage module M4 is shown in Table 1, using a relational structure:

[0041]

[0042] The process of querying the response content from the above stor...

Embodiment 2

[0047] Based on the mobile terminal, all modules run on the mobile terminal and realize all functions locally. There is no need to leverage the network to access external services in this implementation. As attached in the manual figure 2 As shown, the details are as follows:

[0048] The data of the authority setting module M1 and the information setting storage module M4 are stored in the mobile terminal. For a small amount of data, the storage function provided by the mobile terminal can be used. The storage structure is similar to that in Embodiment 1.

[0049] The automatic answering input module M2 receives voice data and performs voice recognition on the mobile terminal.

[0050]The semantic analysis module M5 uses the recognition result to perform semantic analysis, queries the data of the authority setting module M1 and the information setting storage module M4 according to the semantic analysis result, and determines the response content.

[0051] The automatic a...

Embodiment 3

[0052] Embodiment 3, as description accompanying drawing image 3 As shown, the details are as follows:

[0053] If the caller does not answer the call after timeout or the current mode is the automatic answering mode, it will enter the automatic call processing process. Obtain the identity of the caller, verify the identity of the caller, and if the caller has the right to obtain information through the automatic answering system, proceed to the next step. The automatic answering input module M2 receives the caller's voice data and invokes the voice recognition function. Recognition tasks for large-scale unrestricted vocabularies, such as figure 1 As shown, by using the network function of the mobile terminal to access the voice recognition function provided by the cloud computing server, cloud voice recognition is performed. Recognition tasks for small-scale limited vocabularies, such as figure 2 As shown, the mobile terminal is used for speech recognition.

[0054] In...

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PUM

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Abstract

The invention discloses a customizable individualized response method and system used in a mobile terminal. A user sets an answer rule and individualized answer content at first, and then judges whether to start an automatic answer flow or not according to the answer rule after receiving a call. A speech recognition function is used to identify telephone speech content. A semantic analysis function is used to analyze the intention of a caller so as to further determine the individualized automatic answer content. A speech synthesis function of the mobile terminal is used to play speech to the caller. The speech identification can be completed based on either local resources of the mobile terminal or a cloud-side recognition function. The semantic analysis function can be realized in the mobile terminal or in a manner of accessing the cloud-side semantic analysis function.

Description

technical field [0001] The invention relates to the technical fields of automatic speech recognition, speech synthesis, semantic understanding, cloud computing and mobile terminals. With the popularization of smart phone terminals, the importance of providing more natural and convenient human-computer interaction methods has become more and more prominent. The invention is used for automatic interactive response of mobile terminals, which can recognize and analyze the caller's voice, and can provide richer Interactive content and a more natural way of human-computer interaction. Background technique [0002] At present, there will be the following problems in the process of using the smart terminal: [0003] 1. When user A is inconvenient to answer the phone, such as in a meeting, etc., resulting in inability to communicate in time. [0004] 2. The situation of "the phone is talking" often appears. [0005] 3. In some cases, the same information will be asked repeatedly, ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/725G10L15/26H04M1/72484
Inventor 王艳龙王欢良俞凯邹平张李
Owner AISPEECH CO LTD
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