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Complaint information and planning station correlation assessment method and device

A technology for associated assessment and planning stations, applied in the field of wireless communication, which can solve the problems of long distance planning sites, large demand for manpower and material resources, and difficulty in assessing and solving situations, so as to achieve fast and efficient association and reduce labor input.

Active Publication Date: 2014-06-25
CHINA MOBILE GROUP ZHEJIANG
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The existing complaint association is generally based on the principle of proximity, that is, the complaint is associated with the nearest planning site, but there are still problems that some complaints are too far away from the associated planning site, so it is often difficult for staff to evaluate this part after the site is opened based on experience. Complaints are actually resolved, so it is easy to find that after the planning station is completed, the complaints are not resolved satisfactorily, and a new station still needs to be planned, resulting in a waste of resources
[0006] 2. The telephone return visit or on-site retest method after the site is opened has obvious lag, which is of little significance for the guidance and reference of site planning, and has a large demand for manpower and material resources

Method used

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  • Complaint information and planning station correlation assessment method and device
  • Complaint information and planning station correlation assessment method and device
  • Complaint information and planning station correlation assessment method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0037] Such as figure 1 As shown, a method for evaluating the association between complaint information and planning stations includes the following steps:

[0038] Step 1, obtain the user's complaint information;

[0039] Step 2, determining the main coverage area of ​​the planning station in the electronic map; wherein, the electronic map includes the distribution of the signal strength of the communication network, and is composed of several bin points;

[0040] Step 3, determining the complaint point corresponding to the complaint information within the main coverage area of ​​the planning station as the associated complaint point of the planning station;

[0041] Step 4, determining a predetermined area within the range around the associated complaint point as the weak coverage area where the associated complaint point is located;

[0042] Step 5, judging whether the complaint information of the user can be resolved by the planning station according to the occupancy rat...

Embodiment 2

[0057] Such as image 3 As shown, a correlation evaluation device between complaint information and a planning station is used to evaluate or predict whether the signal coverage problem complained by users can be solved, and it is characterized in that it includes:

[0058] The obtaining module is used to obtain the user's complaint information;

[0059] The range determination module is used to determine the main coverage area of ​​the planning station in the electronic map; wherein, the electronic map includes the distribution of the signal strength of the communication network, and is composed of several bin points, and each bin point is used to represent the actual geographic location 5m 2 It should be pointed out that the method of making the electronic map include the signal strength distribution of the communication network is an existing technology, which can be realized through simulation platform simulation, and then use the daily massive road test data as the corre...

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Abstract

The invention provides a complaint information and planning station correlation assessment method and a device. The method comprises steps of acquiring complaint information of a user; determining the main coverage range of the planning station in an electronic map, wherein the electronic map comprises distribution of communication network signal strength and is composed of a plurality of bin points, determining the complaint point corresponding to the complaint information to be the correlation complaint point of the planning station in the main coverage range of the planning station, determining a preset area in a surrounding range of the correlation complaint point to be the weak coverage area where the correlation complaint point is located, and judging whether the complaint information of the user can be solved by the planning station according to the proportion of first-class bin points in the weak coverage area, wherein the first-class bin points are bin points whose signal strength is smaller than the first preset threshold. According to the method and the device, correlation between the user complaint information and planning station can be quickly and high effectively carried out, the planning station can be assessed, the solution phenomenon of the planning station can be judged, and human input can be greatly reduced.

Description

technical field [0001] The present invention relates to the technical field of wireless communication, and in particular provides a user complaint analysis method and device Background technique [0002] In the process of wireless network (GSM, TD-SCDMA, WCDMA, CDMA2000, etc.) , coverage holes) always exist in the network. Among them, weak coverage refers to the weak wireless signal due to various reasons, which makes it impossible or difficult for the terminal to perform services such as calling and surfing the Internet normally, and even causes call drop, which affects network quality. The way to solve the signal coverage problem is to open or adjust the planning station near the signal problem area. This requires associating the user's complaints with the appropriate planning station, and predicting whether the planning station to be opened can solve the problem reported by the user. Or after the planning station is opened, evaluate the user complaint information to det...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/02H04W24/08
Inventor 吴剑平卢卓君郑航海艾华周毅刘波张晓斌孙春来
Owner CHINA MOBILE GROUP ZHEJIANG
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