A method and device for evaluating the correlation between complaint information and planning station

Abstract

The invention provides a method and device for evaluating the association between complaint information and a planning station. The method includes: obtaining user complaint information; determining the main coverage area of ​​the planning station in the electronic map; the electronic map contains the distribution of signal strength of the communication network, and is composed of several bin points; the main coverage area of ​​the planning station Within, the complaint point corresponding to the complaint information is determined as the associated complaint point of the planning station; a predetermined area around the associated complaint point is determined as the weak coverage area where the associated complaint point is located; according to the weak coverage area The ratio of the first type of bin points in the coverage area determines whether the user's complaint information can be resolved by the planning station; wherein, the first type of bin points are bin points whose signal strength is less than a first preset threshold. The method and device of the present invention can quickly and efficiently associate user complaint information with the planning station, evaluate the planning station, and judge the solution situation of the planning station, thereby greatly reducing manpower input.

Description

technical field [0001] The present invention relates to the technical field of wireless communication, and in particular provides a user complaint analysis method and device Background technique [0002] In the process of wireless network (GSM, TD-SCDMA, WCDMA, CDMA2000, etc.) , coverage holes) always exist in the network. Among them, weak coverage refers to the weak wireless signal due to various reasons, which makes it impossible or difficult for the terminal to perform services such as calling and surfing the Internet normally, and even causes call drop, which affects network quality. The way to solve the signal coverage problem is to open or adjust the planning station near the signal problem area. This requires associating the user's complaints with the appropriate planning station, and predicting whether the planning station to be opened can solve the problem reported by the user. Or after the planning station is opened, evaluate the user complaint information to det...

AI Technical Summary

Problems solved by technology

The existing complaint association is generally based on the principle of proximity, that is, the complaint is associated with the nearest planning site, but there are still problems that some complaints are too far away from the associated planning site, so it is often difficult for staff to evaluate this part after the site is opened based on experience. Complaints are actually resolved, so it is easy to find that after the planning station is completed, the complaints are not resolved satisfactorily, and a new station still needs to be planned, resulting in a waste of resources

[0006] 2. The telephone return visit or on-site retest method after the site is opened has obvious lag, which is of little significance for the guidance and reference of site planning, and has a large demand for manpower and material resources

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