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Method and device for obtaining maintenance information of air conditioner

A maintenance information and air-conditioning technology, applied in space heating and ventilation, control input involving air characteristics, space heating and ventilation control input, etc., can solve the problem of low efficiency in obtaining maintenance information, and achieve fast and convenient retrieval of faults, Reduce the probability of returning after-sales accessories and highly targeted effects

Active Publication Date: 2018-09-18
GREE ELECTRIC APPLIANCES INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide a method and device for obtaining maintenance information of an air conditioner, so as to at least solve the technical problem of low efficiency in obtaining maintenance information in the prior art when an air conditioner unit fails

Method used

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  • Method and device for obtaining maintenance information of air conditioner
  • Method and device for obtaining maintenance information of air conditioner
  • Method and device for obtaining maintenance information of air conditioner

Examples

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Embodiment 1

[0015] According to an embodiment of the present invention, an embodiment of a method for obtaining maintenance information of an air conditioner is provided. It should be noted that the steps shown in the flowchart of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions. And, although a logical sequence is shown in the flowchart, in some cases, the steps shown or described may be performed in a different order than here.

[0016] figure 1 It is a flowchart of a method for obtaining maintenance information of an air conditioner according to the first embodiment of the present invention, such as figure 1 As shown, the method includes the following steps:

[0017] Step S102: Receive request information sent by the fault collection terminal, where the request information includes: the unique identifier of the air conditioning unit collected by the fault collection terminal.

[0018] Specifically, the fault collection terminal m...

Embodiment 2

[0078] According to an embodiment of the present invention, an embodiment of an apparatus for obtaining maintenance information of an air conditioner is provided, image 3 It is a schematic diagram of a device for obtaining maintenance information of an air conditioner according to the second embodiment of the present invention, such as image 3 As shown, the device includes:

[0079] The receiving unit 31 is configured to receive request information sent by the fault collection terminal, where the request information includes: the unique identifier of the air conditioning unit collected by the fault collection terminal.

[0080] Specifically, the fault collection terminal may be a smart terminal such as a mobile phone, a tablet, and the like, and a client for acquiring identification information of the air conditioning unit is installed on the fault collection terminal. The unique identification of the air-conditioning unit can be the barcode of the air-conditioning unit. The bar...

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Abstract

The invention discloses a method and device for obtaining maintenance information of an air conditioner. The method includes the steps of receiving request information sent by a failure collecting terminal, wherein the request information includes unique identification, collected by the failure collecting terminal, of an air conditioner unit; inquiring a failure information set about failure information of the air conditioner unit according to the unique identification of the air conditioner unit, wherein the failure information set is obtained by recognizing running data, received in real time, of the air conditioner unit; sending the maintenance information corresponding to the failure information to the failure collecting terminal. The technical problem that in the prior art, when the air conditioner unit fails, maintenance information obtaining efficiency is low is solved.

Description

Technical field [0001] The present invention relates to the field of air conditioners, and in particular to a method and device for obtaining maintenance information of air conditioners. Background technique [0002] At present, when an air-conditioning unit fails, if maintenance personnel need to find the corresponding failure maintenance guide, they often need to check the unit's technical service manual or enter the corresponding failure in the company's APP, and then search for the corresponding failure maintenance guide. This operation is more troublesome, and if the keyword is entered incorrectly, the corresponding content may not be searched. [0003] Aiming at the problem of low efficiency in obtaining maintenance information when an air conditioner unit fails in the prior art, no effective solution has yet been proposed. Summary of the invention [0004] The embodiment of the present invention provides a method and device for obtaining maintenance information of an air con...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): F24F11/38
CPCF24F11/30F24F11/32F24F2110/00
Inventor 杨华生李志逢
Owner GREE ELECTRIC APPLIANCES INC
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