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Automatic quality testing method and system

An automatic and quality inspection technology, applied in special data processing applications, speech analysis, instruments, etc., can solve problems such as low efficiency, heavy workload of staff, and slow speed of manual quality inspection, so as to improve efficiency and reduce labor costs , the effect of reducing stress

Inactive Publication Date: 2016-09-28
朱宇光
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  • Abstract
  • Description
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  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to provide an automatic quality inspection method and system, the purpose is to solve the problems of slow speed, low efficiency and heavy workload of relevant staff in the existing manual quality inspection method

Method used

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  • Automatic quality testing method and system
  • Automatic quality testing method and system

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Embodiment Construction

[0037] In order to enable those skilled in the art to better understand the solution of the present invention, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments. Apparently, the described embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0038] A flowchart of a specific embodiment of the automatic quality inspection method provided by the present invention is as follows: figure 1 As shown, the method includes:

[0039] Step S101: Perform voice recognition on the call data of the agent through voice recognition technology;

[0040] Step S102: converting the identified information into text information that can be recognized and processed by a...

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Abstract

The invention discloses an automatic quality testing method and system. The automatic quality testing method comprises the following steps: through a voice recognition technology, carrying out voice recognition on the call data of a seat; converting recognized information into character information which can be recognized and processed by a computer, and generating call character information; carrying out keyword or key statement comparison on the call character information and a pre-entered art-of-speaking script library, and determining matching degree information; and according to the matching degree information, generating quality testing result information which judges whether the working quality of the seat is qualified or not. The automatic quality testing method and system provided by the invention carries out automatic quality testing through the voice recognition technology, processes initial testing work instead of manual work, is not restricted by working time, can effectively utilize non-work time to carry out quality testing work, quickens quality testing speed, improves quality testing efficiency, greatly lightens the pressure of quality testing workers, and lowers manpower cost.

Description

technical field [0001] The invention relates to the technical field of computer network and communication network integration, in particular to an automatic quality inspection method and system. Background technique [0002] Call Center (Call Center) is a complete integrated information service system based on CTI (Computer Telephony Integration) technology (integration of computer network and communication network), making full use of multiple functions of communication network and computer network to integrate with enterprises, Can effectively and quickly provide users with a variety of services. Through the call center system, it is possible to carry out inbound services, accept customer repairs, complaints, consultations, problem reflections, and even put forward opinions and suggestions, etc.; it can also conduct market research, return visits to old customers, caring, after-sales tracking, etc. through active outbound calls. [0003] At present, in the call center ind...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06K9/62G10L15/26
CPCG06F16/3329G10L15/26G06F18/22
Inventor 朱宇光
Owner 朱宇光
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