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Customer relationship management system facing standard information service industry

A technology of customer relationship management and standard information, applied in the field of software development and application, it can solve problems affecting the overall operation, etc., and achieve the effect of excellent security performance, good user experience, and optimization of operational performance

Inactive Publication Date: 2016-10-05
邹水龙
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AI Technical Summary

Problems solved by technology

[0014] In addition to the balance of processing functions, the different components of the entire system architecture must not become bottlenecks that affect the overall operation

Method used

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  • Customer relationship management system facing standard information service industry
  • Customer relationship management system facing standard information service industry
  • Customer relationship management system facing standard information service industry

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Embodiment Construction

[0078] In order to make the technical means realized by the present invention, creative features, goals and effects easy to understand, the present invention will be further elaborated below in conjunction with the drawings and specific embodiments.

[0079] see figure 1 , figure 2 , image 3 , Figure 4 , Figure 5 , Image 6 , Figure 7 , a customer relationship management system oriented to the standard information service industry proposed by the present invention: the system includes a customer reception module, a customer information management module, a customer account management module, a customer service response module, a customer service support module, and a customer analysis module , the system uses Oracle as the background database system for application data;

[0080] The customer reception module includes a telephone and fax visitor reception unit, a www network visitor unit, a door-to-door visitor unit, and a customer identity confirmation unit;

[00...

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Abstract

The present invention provides a customer relationship management system facing a standard information service industry. The system comprises a customer reception module, a customer information management module, a customer financial management module, a customer service response module, a customer service supporting module and a customer analysis module, adopts an Oracle software as a background database system of the application data, and facilitates managing the customer relevant information better to realize an automatic electronic transaction platform taking the on-line transaction as core and the warehouse receipt pledge, the logistics control and the bank automatic settlement as auxiliary. The customer relationship management system facing the standard information service industry is good in user experience, excellent in safety performance and sensory property and novel in design, enables the operation performance to be optimized better, guarantees the data privacy, establishes the exchange information between enterprises and between the enterprises and the users, has an industrial demonstration effect at the electronic transaction aspect, is a very good design scheme, and has a great market popularization prospect.

Description

technical field [0001] The invention relates to the field of software development and application, in particular to a customer relationship management system oriented to the standard information service industry. Background technique [0002] The design goal of the CRM (customer relationship management) system is to build an automated electronic trading platform with online transactions as the core and warehouse receipt pledge, logistics control and bank automatic settlement as the auxiliary. Therefore, it has a demonstration role in the industry in establishing information exchange and electronic transactions between enterprises and between enterprises and users. Its design scheme must meet the following aspects: [0003] 1. The principle of system availability [0004] Based on advanced technology, server and network, the design plan focuses on optimizing communication flow, improving system reliability and security, adopting advanced, stable and mature technology and equ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/00
Inventor 邹水龙张文杰刘美玲李学迁
Owner 邹水龙
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