Customer relationship management system facing standard information service industry
A technology of customer relationship management and standard information, applied in the field of software development and application, it can solve problems affecting the overall operation, etc., and achieve the effect of excellent security performance, good user experience, and optimization of operational performance
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[0078] In order to make the technical means realized by the present invention, creative features, goals and effects easy to understand, the present invention will be further elaborated below in conjunction with the drawings and specific embodiments.
[0079] see figure 1 , figure 2 , image 3 , Figure 4 , Figure 5 , Image 6 , Figure 7 , a customer relationship management system oriented to the standard information service industry proposed by the present invention: the system includes a customer reception module, a customer information management module, a customer account management module, a customer service response module, a customer service support module, and a customer analysis module , the system uses Oracle as the background database system for application data;
[0080] The customer reception module includes a telephone and fax visitor reception unit, a www network visitor unit, a door-to-door visitor unit, and a customer identity confirmation unit;
[00...
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