Order processing method and system

Abstract

The invention relates to an order processing method and a system. The method includes the following steps: checking the commodity inventory according to an order received, wherein the order includes an order identity and the name and number of each commodity; when the number of a commodity in the order is greater than the number of the commodity in the inventory, determining the order as an out-of-stock commodity order, and acquiring an order customer identity in the out-of-stock commodity order; sending an order modification request to a terminal represented by the order customer identity, wherein the order modification request includes a recommended commodity provided according to the out-of-stock commodity; and receiving an order modification confirmation message, modifying the out-of-stock commodity order according to the order modification confirmation message, and acquiring a modified order. According to the order processing method provided by the invention, recommended commodities can be provided for order customers, and an order can be modified after generation. Therefore, the success rate of picking by order and the completion rate of orders are increased, and the degree of satisfaction of order customers is enhanced.

Description

technical field [0001] The invention relates to the technical field of order picking, in particular to an order processing method and system. Background technique [0002] With the development of mobile Internet technology, people's living patterns have undergone great changes. In order to adapt to the accelerated pace of life and solve the last mile delivery problem from home to supermarkets, an online, online, and offline integrated omni-channel retail platform came into being. Users can purchase products from different cooperative merchants through a unified online platform, and the platform will distribute them uniformly. The biggest difference between the operating platform and vertical self-operated e-commerce is that the platform operator is mainly responsible for platform construction and technical solutions. After-sales services such as provision of services, guidance of user traffic, and delivery customer service. The commodities operated by the platform are mainl...

AI Technical Summary

Problems solved by technology

Whether it is a wired or wireless printer, the number and location are relatively fixed, and it is impossible for the picker to wait next to the printer in real time, which will cause delays in order delivery and the distance between the picker and the printer.

The picking list is paper-based, and one sheet can only correspond to one order. In actual operation, it can only be picked one by one. It is impossible to combine the same products, and the operation efficiency is relatively low.

During the picking process, there is no picture of the product on the paper picking list, and it is inconvenient for the picker to find the actual product. Even if the actual product is found, the accuracy of the barcode of the product can only be manually judged, and it is easy to take the wrong product

Once the product is out of stock, the order can only be cancelled, resulting in a decline in user trust in the platform; in addition, because the out-of-stock product cannot be removed immediately, other out-of-stock orders will be generated

The traditional settlement method between the integrated omni-channel retail platform and various cooperative merchants relies on the cashiers in the offline merchants and special cash register equipment to collect money and settle with the platform. The settlement is not timely and takes up a lot of manpower material resources, and the settlement error rate is high

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