Operation and maintenance service management method and management platform

A technology of service management and operation and maintenance, which is applied in the field of operation and maintenance service management, can solve the problems of late response to fault handling and low efficiency of fault handling, and achieve the goal of improving ability and efficiency, improving early warning and alarm capabilities, and improving the level of information services Effect

Active Publication Date: 2017-11-03
BEIJING GAS GRP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In order to solve many problems such as low fault handling efficiency and late fault handling response in conventional gas enterprise operation and maintenance service management methods, the present invention innovatively proposes an operation and maintenance service management method and a management platform. Alarms and early warnings before failures occur. The invention can effectively guide management personnel to quickly determine the root cause of failures and solve them in time, minimizing the service interruption time of the gas business. The invention can also provide relevant responsible persons with different information through comprehensive real-time monitoring and display. view to help them make management decisions and operation and maintenance support

Method used

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  • Operation and maintenance service management method and management platform

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Embodiment 1

[0048] Such as figure 1 As shown, the present invention discloses an operation and maintenance service management method, which specifically includes the following steps.

[0049] In the relationship construction step, before the state acquisition step, all the monitored objects are divided into interrelated elements by means of AHP and / or expert experience method, according to the affiliation relationship between the upper and lower levels of the elements and the same level pairwise elements Build a relationship matrix between dependencies. This embodiment uses the Analytic Hierarchy Process (AHP) as an example to illustrate: the network, host, middleware, database, application and other monitoring objects are divided into interconnected elements through the AHP, and the data granularity of each element is based on the business Depending on the needs and the actual environment, these elements are then objectively and effectively combined based on the experience of maintenanc...

Embodiment 2

[0058] Such as figure 2 As shown, this embodiment has the same inventive concept as Embodiment 1, and corresponds to an operation service management method disclosed in Embodiment 1. This embodiment discloses an operation and maintenance service management platform, which includes a relationship building module , status acquisition module, status analysis module, fault alarm module, fault locking module and troubleshooting module, the specific contents are as follows.

[0059] The relationship building module is used to divide all the monitored objects into interrelated elements by means of analytic hierarchy process and / or expert experience before the state acquisition step. Dependencies between elements build a relationship matrix. In this embodiment, the relationship building module includes a monitoring mode determining unit. For the specific construction process, refer to the content described in the first embodiment.

[0060] The monitoring mode determination unit is...

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Abstract

The invention discloses an operation and maintenance service management method and a management platform. The management method includes a state acquisition step, a state analysis step, a fault alarm step, a fault locking step, and a fault removing step. The management platform includes a state acquisition module, a state analysis module, a fault alarm module, a fault locking module, and a fault removing module. Unified, concentrated, standard and normalized monitoring and warning are realized for the business systems of a gas enterprise. The ability and efficiency of operation and maintenance management are improved. The level of information service is enhanced. Stable and reliable support and guarantee are provided for the informatization of gas enterprises. Detailed and accurate basic data is provided for the informatization development of gas enterprises. Moreover, the method and the platform have outstanding advantages, such as being systematic, advanced, open, practical, economical, scalable, stable and safe.

Description

technical field [0001] The present invention relates to the technical field of operation and maintenance service management, more specifically, the present invention is an operation and maintenance service management method and a management platform. Background technique [0002] At present, with the continuous development of the gas industry, the information systems of gas companies are becoming more and more complex; although some gas companies have established related monitoring and operation and maintenance management systems, they are often unilaterally decentralized management for equipment, traditional management There are many problems in the method, which are mainly reflected in the following aspects. [0003] 1. Low efficiency of fault handling: Since the traditional operation and maintenance service management method cannot intuitively reflect the operating status and alarm status of the entire enterprise information system, it directly leads to multiple alarms an...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L12/26
CPCH04L41/0213H04L41/06H04L41/0631H04L41/065H04L43/045H04L43/16
Inventor 韩金丽王广清陈欣陶永安
Owner BEIJING GAS GRP
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