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Response message processing method and device in self-service voice conversation

A technology for answering messages and voice, which is applied in the computer field, can solve the problems of low response success rate and achieve the effect of increasing success rate, improving response success rate, and accurate semantic recognition

Active Publication Date: 2020-05-19
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Based on this, it is necessary to provide a response message processing method and device in a self-service voice conversation in order to solve the problem of low response success rate in the traditional self-service voice conversation

Method used

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  • Response message processing method and device in self-service voice conversation
  • Response message processing method and device in self-service voice conversation
  • Response message processing method and device in self-service voice conversation

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Embodiment Construction

[0053] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0054] Such as figure 1As shown, in an embodiment, an application environment diagram of a response message processing system in a self-service voice conversation is provided, and the response message processing system in a self-service voice conversation includes a terminal 110 and a server 120 . The terminal 110 has a function of accessing a network, such as the Internet or a telephone network, and the terminal 110 may be a mobile phone, a tablet computer, or a landline. The server 120 is used to implement the response message processing method in the self-help voice conversation. Specifically,...

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Abstract

The invention relates to a method and an apparatus for processing a response message in a self-service voice conversation. The method comprises the steps of obtaining user voice data in the self-service voice conversation; identifying the user voice data as a conversation text; performing word segmentation processing on the conversation text to obtain a feature word set; obtaining preset keywordscorresponding to feature words in the feature word set, and determining a semantic type which the preset keywords belong to; according to the preset keywords and the semantic type which the preset keywords belong to, searching for a semantic analysis template; and outputting a preset response message corresponding to the searched semantic analysis template. According to the method for processing the response message in the self-service voice conversation, provided by the invention, the response success rate in the self-service voice conversation process is greatly increased.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for processing response messages in self-help voice conversations. Background technique [0002] With the continuous development of computer processing capabilities and the continuous progress of society, the handling of various services of users has shifted from the manual conversation-based conversation method to the self-service voice conversation method. For example, the current common intelligent customer service system can automatically obtain the corresponding response message and respond according to the content of the user's conversation. [0003] However, the traditional self-service voice conversation method relies on the pre-set question and answer message model. It can achieve an ideal answer to the question with the answer model, but it is usually unable to deal with the unknown question, which leads to the failure of The response rate is low....

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/33G06F40/289G06F40/30G10L15/26
CPCG06F16/3344G06F40/289G06F40/30G10L15/26
Inventor 周俊琨官民严江浩石卢靖
Owner PING AN TECH (SHENZHEN) CO LTD
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