Insurance problem processing method and device

A problem-solving method and technology, applied in the field of insurance problem-handling methods and devices, which can solve problems such as deviations in case personnel's understanding and handling of problems

Inactive Publication Date: 2019-01-15
TAIKANG LIFE INSURANCE CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] In view of this, the present application provides a method and device for dealing with insurance problems, which solves the problem of deviation in understanding and handling of problems by case personnel in the prior art

Method used

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  • Insurance problem processing method and device
  • Insurance problem processing method and device
  • Insurance problem processing method and device

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Embodiment Construction

[0051] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0052] It should be noted that the method in this application is applied to a PM (project management, project management) system, which is specifically a platform for recording problems and solving problem tracking problems.

[0053] Such as figure 1 As shown, it is a flow chart of Embodiment 1 of an insurance problem handling method provided by this application, and the method includes the following steps:

[0054] Step S101: Generate prototype questions according to the reported ...

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Abstract

The present application provides an insurance problem processing method, comprising: generating a prototype problem based on an insurance problem reported; according to the preset classification rules, the embryonic problem is classified and processed to obtain the item problem; according to the preset classification rules, the project problems are classified into grades; according to the preset assignment rules, different levels of project problems are assigned to the corresponding level of case personnel to deal with. Take this method, by classifying and ranking the insurance problems reported, automatically assign project issues to individual cases for processing, from business escalation issues to development process management and control of the issues, will escalate issues, record issues, analysis issues through standardized rules and achieve the interface of each link, to achieve the purpose of automatic distribution and processing of the entire process.

Description

technical field [0001] This application relates to the field of insurance, more specifically, to a method and device for dealing with insurance issues. Background technique [0002] In the process of handling individual cases in the insurance industry, it often involves receiving, recording, categorizing, analyzing, and processing reported issues. Among them, there are many ways to report problems: OA (Office Automation, automated office), UC (Unified Communications, unified communications), WeChat, telephone, mobile terminal reception, etc. [0003] However, due to the unclear feedback from the business personnel, the inability to describe the operation process in detail, and the uneven ability of the personnel who reported the problem, the case personnel who deal with the problem will have deviations in understanding and handling the problem, resulting in a great waste of personnel and costs. . Contents of the invention [0004] In view of this, the present application...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q40/08
CPCG06Q10/063112G06Q10/0633G06Q40/08
Inventor 尹丽娜
Owner TAIKANG LIFE INSURANCE CO LTD
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