Harassment call coping method and system based on smart question-answer_human-computer interaction mechanism

Abstract

The invention relates to a harassment call coping method and system based on a smart question-answer_human-computer interaction mechanism. The method comprises the steps of (1), increasing a grey liston the basis that an owner phone has a white / black list; (2), for stranger call, starting a robot to carry out question-answer on callers, and deciding to ring or enter the grey list according to question-answer content; (3), for the calls in the grey list, starting the robot to carry out question-answer on the callers, and directly hanging up the calls and putting the calls into the black list according to re-judgment of call suspicious degree through combination of settings of an owner, or putting the calls into the grey list again, or carrying out ringing to notify the owner to answer thecalls, thereby eliminating suspicion or preventing emergency calls from being omitted; and (4), for harassment / fraud calls which are judged to belong to the black list, directly hanging up the calls,or switching to a training / punishment mode. Time consumption and communication cost of harassment parties are increased, and the method and the system become a training tool for a question-answer-robot.

Description

Technical field [0001] The invention relates to the technical field of communication safety, in particular to a method and system for responding to harassment calls based on an intelligent question-and-answer-human-computer interaction mechanism. Background technique [0002] With the rapid development of communication technology, people can use communication technologies such as telephone systems, fax systems, mobile phone messaging platforms, e-mail systems, instant messaging, etc., to achieve long-distance contact at any time. People contact each other more and more frequently, but In the process of using these communication technologies to communicate, people will undoubtedly reveal their contact information to the outside world, which causes some communication harassment problems such as harassing phone calls and harassing text messages. At present, due to the low cost of communication harassment, the phenomenon of communication harassment is very common, and communication h...

AI Technical Summary

Problems solved by technology

This method is very effective for harassing calls with fixed numbers that can be clearly defined, but it has the following disadvantages: (1) If the harassing party realizes the dynamic change of the caller number through technical means, this method will be impossible to start; (2) From the appearance of harassing calls to There will be a certain delay before the user marks and is confirmed by the system. Before that, the user will still be harassed; (3) Whether it is defined as a harassing phone call is highly subjective. Some people think it is absolute harassment, while others may I think it is helpful to myself, and there will be malicious markings such as competition in the network, so harassing calls marked on the network may cause some people to think that normal calls or even important calls are intercepted, such as the inventor There was a delay in bank card processing due to bank calls being automatically intercepted

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