Service resource allocation method and device, storage medium and processor

A technology of service resources and allocation methods, applied in the field of resource optimization allocation, can solve the problems of customer loss, small business benefits, inability to efficiently improve service efficiency, etc., and achieve the effect of commissioning use efficiency and commissioning service efficiency

Pending Publication Date: 2019-04-19
SHANGHAI ONSTAR TELEMATICS
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Although some customers occupy the service resources of the enterprise, they are customers who can only bring small corporate benefits, while some high-quality customers can bring great corporate benefits, but they may only be brought in because of high-quality service resources. Customers with very small business benefits are monopolized, resulting in high-quality customers not getting high-quality services and resulting in customer loss
It can be seen that simply relying on blindly expanding service resources cannot effectively improve service efficiency

Method used

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  • Service resource allocation method and device, storage medium and processor
  • Service resource allocation method and device, storage medium and processor
  • Service resource allocation method and device, storage medium and processor

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Embodiment Construction

[0039] The technical solutions of the embodiments of the present application are applicable to an application scenario in which service resources are allocated when a user requests service resources. By adopting the technical solutions of the embodiments of the present application, service resources can be scientifically allocated according to different users requesting service resources, so as to improve service efficiency.

[0040] figure 1 A schematic structural diagram of a system for allocating service resources to which the technical solution of the embodiment of the present application is applied is shown. figure 1 The processor shown in is used to execute the method for allocating service resources proposed in the embodiment of the present application. The above-mentioned processor can be a processor built into the customer service system, or a processor that exists in any form, such as stored in any background data processing system, etc., to receive service resource...

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Abstract

The invention provides a service resource distribution method and device, a storage medium and a processor. The method comprises the steps of obtaining user data of a user requesting for service resources; Wherein the user data comprises business data and behavior data generated by application of a preset service by a user; Determining a user tag of the user according to the user data of the user;Wherein the user tag is a tag used for representing characteristics when a user applies the preset service; And allocating service resources to the user according to a preset corresponding relation between the user tags and the service resources and the user tags of the user. According to the processing process, the service resources are distributed to the users on the basis of the user data, theservice resource distribution is matched with the user characteristics, scientific distribution of the service resources is achieved, the service resource use efficiency can be improved, and therefore the service efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of resource optimization configuration, and more specifically, relates to a service resource allocation method, device, storage medium and processor. Background technique [0002] For service-oriented enterprises, improving user service efficiency is a key way to improve enterprise efficiency. In order to improve the service efficiency of enterprises, enterprises usually expand the scale of service teams and expand the amount of service resources to ensure that users' needs for service resources can be met. [0003] But in fact, the customers that enterprises face are various, and at the same time, the benefits that customers can bring to enterprises are also different. Although some customers occupy the service resources of the enterprise, they are customers who can only bring small corporate benefits, while some high-quality customers can bring great corporate benefits, but may only be brought i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/10
CPCG06Q10/06311G06Q10/06315G06Q50/10
Inventor 王爱迪施煜
Owner SHANGHAI ONSTAR TELEMATICS
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