Product recommendation method and device based on voice data, equipment and storage medium

A voice data and recommendation method technology, applied in the field of data analysis, can solve the problems of low promotion success rate and low targeted promotion ability, and achieve the effect of improving service quality, marketing success rate, and collection efficiency

Inactive Publication Date: 2019-08-09
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present invention provides a product recommendation method, device, device and storage medium based on voice data, so as to solve the problems of low targeted promotion ability and low promotion success rate of business products in current telemarketing

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  • Product recommendation method and device based on voice data, equipment and storage medium
  • Product recommendation method and device based on voice data, equipment and storage medium
  • Product recommendation method and device based on voice data, equipment and storage medium

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Embodiment Construction

[0034] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0035] The product recommendation method based on voice data provided by the embodiment of the present application can be applied in such as figure 1 In the application environment, the application environment includes a server and a client. The server and the client are connected through the network. The server builds a user portrait based on the user's historical call recordings, and the business personnel enter the user ID on the client. The client ...

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Abstract

The invention discloses a product recommendation method and device based on voice data, equipment and a storage medium. The method comprises the following steps of: obtaining a sample; obtaining a user identifier and a historical call record of a user, the historical call record of each user is converted into a text file for semantic analysis; obtaining user characteristics, analyzing the historical call record of each user by using a voice analysis model; establishment of time portrait, constructing a user portrait by using the user feature and the time portrait; the user identifier and the user portrait are correspondingly stored in a user information base; and according to the user identifier of the to-be-communicated user, obtaining a user portrait corresponding to the user identifierof the to-be-communicated user from a user information base, determining a target product according to the user feature of the user portrait, determining a communication time according to the time portrait of the user portrait, and outputting the target product and the communication time to the client. According to the embodiment of the invention, targeted services can be effectively provided forclients, and the popularization success rate of business products is improved.

Description

technical field [0001] The present invention relates to the technical field of data analysis, in particular to a voice data-based product recommendation method, device, equipment and storage medium. Background technique [0002] Telemarketing is a commonly used marketing method. Telemarketing refers to the way salespersons communicate with customers by telephone to determine whether customers are satisfied with products or whether they can accept new orders. [0003] At present, when financial institutions such as banks, securities and insurance promote financial products or other business products, sales staff generally recommend products to customers by phone in order to promote and sell their own business products. However, telemarketers do not communicate with customers In face-to-face communication, it is impossible to determine whether the customer has time for telephone communication. Moreover, when contacting unfamiliar customers, telemarketers cannot accurately gras...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27G06F16/33G06Q30/02G06Q30/06G10L15/26
CPCG06F16/3344G06F16/3343G06Q30/0251G06Q30/0631G10L15/26G06F40/30
Inventor 严月强
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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