400 telephone calling method for enterprise marketing mode

A telephone call and mode technology, applied in the direction of telephone communication, electrical components, automatic switching office, etc., can solve the problems of few value-added services, single function of 400 number, and inability of enterprises to provide better personalized services, so as to increase personalization The effect of value-added business and precise service

Inactive Publication Date: 2019-08-20
江西尚通科技发展有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] However, the traditional 400 number has a single function, which can only meet the basic calling functions, and there are few value-added services
Can not provide better personalized service for enterprises

Method used

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  • 400 telephone calling method for enterprise marketing mode
  • 400 telephone calling method for enterprise marketing mode
  • 400 telephone calling method for enterprise marketing mode

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0055] A kind of 400 telephone call method of enterprise marketing mode, refer to figure 1 , including the following steps:

[0056] S1: Receive the 400 telephone call request from the calling party, and determine whether the called party in the 400 telephone call request has activated the location broadcast function;

[0057] Specifically, the calling party sends a 400 telephone call request by dialing a 400 telephone. Wherein, the 400 telephone call request includes the calling number, the area code of the calling number and the destination code. The destination code is the 400 number. The calling number and the area code of the calling number can be collectively referred to as basic caller information. The purpose code can become the basic information of the 400 number.

[0058] S2: If the location broadcast function is enabled, judge whether the number of users who are talking to the called party is greater than the preset number of valid binding numbers, if yes, play a ...

Embodiment 2

[0068] Embodiment two adds the following content on the basis of embodiment one:

[0069] This method also includes:

[0070] When the call enters the anti-counterfeiting code node, receive the anti-counterfeiting code information entered by the calling party;

[0071] performing an anti-counterfeiting judgment according to the anti-counterfeiting code information, and obtaining an anti-counterfeiting result;

[0072] The anti-counterfeit result is returned to the calling party.

[0073] Specifically, the anti-counterfeiting code information may be barcode information of the product, anti-counterfeiting code and other information used to identify the unique identity of the product. The method can adopt an intelligent anti-counterfeiting judgment method, that is, the method directly judges the authenticity of the product according to the anti-counterfeiting code information, or obtains the anti-counterfeiting result after manual anti-counterfeiting judgment. In this way, the...

Embodiment 3

[0087] Embodiment three adds the following content on the basis of the above-mentioned embodiment:

[0088] In this method, after playing the CRBT through the Synway voice board API, refer to figure 2 ,Also includes:

[0089] S11: During the conversation between the calling party and the called number, receive the AI ​​recognition instruction input by the called party, and receive the voice signal entered by the called party at the same time, and convert the voice signal into a text signal;

[0090] Specifically, when answering an incoming call, the agent sometimes encounters a difficult question raised by the calling party, resulting in being unable to respond to the customer in a timely manner. To this end, the database can be used to search for the best reply information in the first time. The AI ​​recognition instruction is a short number composed of several numbers input by the called party. For example: if the AI ​​recognition instruction is for the called party to i...

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Abstract

The invention provides a 400 telephone calling method in an enterprise marketing mode, which comprises the following steps: receiving a 400 telephone calling request of a calling party, and judging whether a called party in the 400 telephone calling request opens a position broadcasting function or not; if the position broadcasting function is started, judging whether the number of users who are in the call by the called party is greater than the preset number of effective binding numbers, and if yes, playing a polyphonic ringtone to prompt the calling party to wait for the user number at present; if not, distributing the 400 telephone call request to a corresponding called number; if the position broadcasting function is not started, distributing the 400 telephone call request to a corresponding called number; and after the calling party and the called number are connected, playing the polyphonic ringtone through a three-way voice board API. According to the method, the functions of polyphonic ringtone playing and position broadcasting are added, more personalized value-added services are added, and more accurate services are provided for enterprises.

Description

technical field [0001] The invention belongs to the technical field of telephone communication, and in particular relates to a 400 telephone calling method in an enterprise marketing mode. Background technique [0002] In today's society, no matter product sales, service provision, or consultation and investigation, the telephone has become a fast path for people to instantly and accurately obtain what they need. As a provider of products and services, enterprises have a deeper understanding and perception of establishing a system similar to a call center. The cost of traditional call centers is huge, and small and medium-sized enterprises can only look at the ocean based on the cost-effectiveness assessment, and the fixed customer service numbers are hard to compare with short numbers such as 800 and 95598. [0003] The launch of the 400 number allows small and medium-sized enterprises to have their own business cards. By dialing 400, customers can find the company. Custom...

Claims

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Application Information

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Patent Type & AuthorityApplications(China)
IPC IPC(8): H04M3/42H04M3/493H04M3/51
CPCH04M3/42017H04M3/42221H04M3/4936H04M3/5166
Inventor彭澎
Owner江西尚通科技发展有限公司