400 telephone calling method in enterprise marketing mode

A technology of telephone calling and mode, applied in the direction of telephone communication, electrical components, automatic switching offices, etc., can solve the problems of few value-added services, single function of 400 numbers, and inability of enterprises to provide better personalized services, etc., to achieve precise service, Increase the effect of personalized value-added services

Inactive Publication Date: 2019-08-06
江西尚通科技发展有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] However, the traditional 400 number has a single function, which can only meet the basic calling functions, and there are few value-added services
Can not provide better personalized service for enterprises

Method used

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  • 400 telephone calling method in enterprise marketing mode
  • 400 telephone calling method in enterprise marketing mode
  • 400 telephone calling method in enterprise marketing mode

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0053] A kind of 400 telephone call method of enterprise marketing mode, refer to figure 1, including the following steps:

[0054] S1: Receive a 400 telephone call request from a calling party, and obtain call information in the 400 telephone call request;

[0055] Specifically, the calling party sends a 400 telephone call request by dialing a 400 telephone. Wherein, the call information includes the calling number, the area code of the calling number and the destination code. The destination code is the 400 number. The calling number and the area code of the calling number can be collectively referred to as basic caller information. The purpose code can become the basic information of the 400 number.

[0056] S2: Perform business logic judgment according to the call information, and obtain the service requested in the 400 telephone call request, specifically including:

[0057] Judging whether the calling number has the authority to dial the 400 number, if so, when the ...

Embodiment 2

[0068] Embodiment two adds the following content on the basis of embodiment one:

[0069] In the method, after obtaining the service requested in the 400 telephone call request and before distributing the 400 telephone call request to the called number according to the requested service and the preset allocation principle, the method further includes :

[0070] The processing time is predicted according to the service requested in the 400 telephone call request.

[0071] Specifically, the processing time of different businesses is different. This method can predict the processing time of this 400 telephone call request according to the processing time in the business history processing record after obtaining the business that the user wants to handle. When predicting, the processing time of this 400 telephone call request is equal to the average processing time in the historical processing records of this business. By predicting the processing time, the waiting time of subs...

Embodiment 3

[0084] Embodiment three adds the following content on the basis of the above-mentioned embodiment:

[0085] In this method, after playing the CRBT through the Synway voice board API, refer to figure 2 ,Also includes:

[0086] S11: During the conversation between the calling party and the called number, receive the AI ​​recognition instruction input by the called party, and receive the voice signal entered by the called party at the same time, and convert the voice signal into a text signal;

[0087] Specifically, when answering an incoming call, the agent sometimes encounters a difficult question raised by the calling party, resulting in being unable to respond to the customer in a timely manner. To this end, the database can be used to search for the best reply information in the first time. The AI ​​recognition instruction is a short number composed of several numbers input by the called party. For example: if the AI ​​recognition instruction is for the called party to i...

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PUM

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Abstract

The invention provides a 400 telephone calling method in an enterprise marketing mode, which comprises the following steps of: receiving a 400 telephone calling request of a calling party, and obtaining calling information in the 400 telephone calling request; performing service logic judgment according to the call information to obtain a service requested to be handled in the 400 telephone calling request; distributing the 400 telephone calling request to a called number according to the service requested to be handled and a preset distribution principle; and after the calling party and the called number are connected, playing the polyphonic ringtone through a three-way voice board API. According to the method, the functions of polyphonic ringtone playing and telephone traffic distribution are added, more personalized value-added services are added, and more accurate services are provided for enterprises.

Description

technical field [0001] The invention belongs to the technical field of telephone communication, and in particular relates to a 400 telephone calling method in an enterprise marketing mode. Background technique [0002] In today's society, no matter product sales, service provision, or consultation and investigation, the telephone has become a fast path for people to instantly and accurately obtain what they need. As a provider of products and services, enterprises have a deeper understanding and perception of establishing a system similar to a call center. The cost of traditional call centers is huge, and small and medium-sized enterprises can only look at the ocean based on the cost-effectiveness assessment, and the fixed customer service numbers are hard to compare with short numbers such as 800 and 95598. [0003] The launch of the 400 number allows small and medium-sized enterprises to have their own business cards. By dialing 400, customers can find the company. Custom...

Claims

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Application Information

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Patent Type & AuthorityApplications(China)
IPC IPC(8): H04M3/42H04M3/51H04M3/523
CPCH04M3/42204H04M3/5166H04M3/523
Inventor彭澎
Owner江西尚通科技发展有限公司