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Voice early warning method, device and equipment and storage medium

A speech and voice technology, applied in the field of data processing, can solve problems such as fighting, affecting social harmony and urban security, and inability to talk to scene warnings, and achieve the effect of reducing public security and increasing the cost of maintaining stability.

Active Publication Date: 2020-10-02
BEIJING SINOVOICE TECH CO LTD
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Problems solved by technology

[0003]However, analyzing the text content of the generated dialogue content cannot give early warning of discordant dialogue content or discordant dialogue scenes
For example, in public places such as customer service systems and office halls, there are sudden emotional outbursts and even fights between the two parties who are communicating, which affects social harmony and urban security.
Even if the content of the conversation between the disputed parties at the time of the incident is obtained through the recording of the call afterwards, and then the reasons for the quarrel between the disputed parties are analyzed based on the content of the dialogue, it cannot change the fact that the dispute has already occurred

Method used

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  • Voice early warning method, device and equipment and storage medium
  • Voice early warning method, device and equipment and storage medium

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Embodiment Construction

[0071] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0072] In the process of dialogue, people will inevitably express their emotions at the time of speaking in the spoken words. When a person is angry, the content of the speech will contain derogatory words, such as: "crazy", "hum", etc., or the content of the speech will contain special sentence patterns, such as: rhetorical question "What are you doing!", or raise the tone of the speech or pitch, to express the current angry mood; when people are depressed, they will say ...

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Abstract

The invention provides a voice early warning method, device and equipment and a storage medium, and relates to the technical field of data processing, which aim to analyze a voice emotion score and atext emotion score of each voice, fuse analysis results and monitor dynamic changes of emotions in real time. The method comprises the following steps: continuously acquiring each sentence of voice output by a voice acquisition device; converting each sentence of voice into text content; obtaining the voice feature of each sentence of voice and the text feature of the text content obtained by converting each sentence of voice; according to the voice features, judging the stability degree of the emotion of the user, and according to the text characteristics, judging the stability degree of theemotion of the user, and obtaining a comprehensive emotion score of each sentence of voice; and according to the change condition of the comprehensive emotion score along with the acquisition time ofeach sentence of voice, giving early warning.

Description

technical field [0001] The present application relates to the technical field of data processing, in particular to a speech warning method, device, equipment and storage medium. Background technique [0002] The public opinion monitoring under the existing technology is to analyze the content of the dialogue content that has been generated, by extracting keywords in the dialogue content, or judging by the words in the dialogue content, or extracting sentence patterns in the dialogue content, etc., Judging whether the content of the dialogue that has been generated has any content that affects social harmony. [0003] However, analyzing the text content of the generated dialogue content cannot give an early warning of discordant dialogue content or disharmonious dialogue scenes. For example, in public places such as customer service systems and service halls, there are sudden emotional quarrels and even fights between the two parties who are communicating, which affects soci...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L25/63G10L15/26G10L25/30
CPCG10L25/63G10L25/30
Inventor 李翔李健武卫
Owner BEIJING SINOVOICE TECH CO LTD
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