24 results about "Emotional score" patented technology

A system for analyzing audio includes a memory configured to store known digital audio representation containing known fraudulent audio streams and a processor operably coupled to the memory. The processor receives a portion of an audio stream from an external device and produces a transcript of the portion of the audio stream. The processor then determines a timing score, an emotional score, a background score, and a content score by analyzing the portion of an audio stream and the corresponding transcript and comparing them to the known digital audio representations and transcripts. The processor then determines if the audio stream is malicious by combining the timing score, emotional score, background score, and content score to produce a combined score and comparing the combined score to a threshold. The processor notifies a user that the call may be fraudulent when the combined score is greater than the threshold.

The invention discloses a legal consultation risk scoring method and system fusing emotional intensity and social influence, and belongs to the technical field of artificial intelligence, and the method comprises the steps: constructing an emotional vocabulary library intensity table, and calculating an emotional score of a consultation text in combination with the emotional vocabulary library intensity table; and constructing a social influence strength table, calculating a social influence score of the consultation text in combination with the social influence strength table, and obtaining a risk score of the consultation text based on the emotion score and the social influence score. High-risk consultation can be recognized in an early stage, processing resources are reasonably distributed, potential legal crisis and social events are prevented, meanwhile, the transparency requirement is met, and intelligence of legal services and modernization of social governance are promoted.

The invention relates to the technical field of smart home, and discloses an illuminating lamp control method and related device for predicting user emotion based on voice, and the method comprises the steps: collecting a voice signal of a to-be-recognized user through a voice collection module after an illuminating lamp is turned on and enters an intelligent mode, collecting environment data, and obtaining the attribute information of the to-be-recognized user; and inputting the voice signal, the environment data and the attribute information into a user emotion recognition model to obtain an emotion score of the to-be-recognized user, determining a target color temperature and target brightness of the illuminating lamp based on the emotion score, adjusting the color temperature of the illuminating lamp to the target color temperature, and adjusting the brightness of the illuminating lamp to the target brightness. According to the invention, the emotion of the user is recognized according to the speech of the user, the attribute information and the environment where the user is located to control the color temperature and brightness of the illuminating lamp, the illuminating lamp can be adjusted to the light color temperature and brightness matched with the emotion of the user without user intervention, and the intelligent degree of illuminating lamp control is improved.

To provide a customer experience value analysis device capable of grasping how much an emotional value experienced by a customer is changed before and after an event.SOLUTION: The CX analysis device 10 includes a data acquisition unit 101 that acquires text data including information on a specific facility based on social media information posted on a social media platform, an emotion analysis unit 102 that analyzes an emotion of a poster who has posted the social media information based on a predefined emotional score based on the text data, a CX analysis unit 103 that analyzes a customer experience value based on an analysis result of the emotion, and a processed data display unit 104 that outputs a calculation result of a customer experience value analysis score calculated based on an analysis result of the customer experience value.SELECTED DRAWING: Figure 1

The invention discloses an emotion intervention method and device, a vehicle and a storage medium. The method comprises the steps that video data and audio data of a driver and passengers in the vehicle driving process are acquired; performing emotion state detection on the driver according to the video data and the audio data to obtain an emotion score of the driver; when it is determined that the driver and the passenger are in a negative emotional state according to the emotional score, an intervention strategy is determined according to the emotional score, and the intervention strategy is used for smoothing the negative emotion of the driver and the passenger; and performing emotion intervention on the driver and passengers according to the intervention strategy. According to the method, when it is determined that the driver is in the negative emotional state based on the detected emotional score of the driver in the vehicle driving process, emotional intervention is conducted on the driver according to the emotional score so as to flatten the negative emotions of the driver, the situation that the driver is distracted to drive, and consequently the driving risk of vehicle driving is increased can be avoided, and the driving safety is improved. And the driving safety of vehicle driving can be improved.

The invention provides a product evaluation method and system and a storage medium. The method comprises the following steps: constructing a score matrix according to a product sample image and an expert score; determining key emotion vocabularies in the emotion sample vocabularies according to the scoring matrix, and constructing model training data according to the key emotion vocabularies and the model sample images; performing model training on the product evaluation model according to the model training data until the product evaluation model converges; and inputting a to-be-evaluated product image into the converged product evaluation model for emotion evaluation to obtain an emotion score, and generating a product evaluation result according to the emotion score. According to the embodiment of the invention, model training is carried out on the product evaluation model through the model training data, so that the converged product evaluation model can accurately capture emotion preferences of the user on different product images, emotion evaluation can be effectively carried out on the input to-be-evaluated product image, an emotion score is obtained, and the user experience is improved. And a product evaluation result can be automatically generated based on the emotion score.

We provide the system. [Solution] A natural language processing method for analyzing communication data received from a user, An evaluation method for assigning an emotional score to the analyzed communication data, A selection means that filters communications based on an emotional rating value derived from user settings, A means of providing filtered communications to the user terminal, A learning method that improves filtering accuracy by updating the machine learning model based on adjustments to user selection settings, A receiving means that can identify and display communications that point out new areas for improvement, A system that includes this.

The invention discloses a market quotation prediction method and system based on block chain data and multi-modal fusion, and relates to the technical field of data analysis, by fusing block chain native data, an objective physical state reference is established from a market microstructure level, and the depth and uniqueness of analysis are enhanced; and by capturing and analyzing the original sequential logic triggered by the emotion instead of simple emotion scores, the key insight in the market psychological evolution rhythm is reserved. According to the method, the joint anomaly is judged only when the physical state deviates from the standard and the emotion triggering sequence is abnormal at the same time, the recognition specificity of a real inflection point signal is remarkably improved, noise interference caused by fluctuation of a single factor is effectively filtered, and therefore the reliability of a prediction result is improved.

The application provides a regional data monitoring method and system, wherein the method comprises the following steps: performing semantic extraction on a financial text to obtain an initial semantic vector of each segmented word in the financial text; determining an emotional segmented word and an emotional score of the emotional segmented word in the financial text based on an emotional dictionary, and determining a trend expression word and a trend score of the trend expression word in the financial text based on a trend expression dictionary; strengthening the initial semantic vector of each emotional segmented word based on the emotional score of the emotional segmented word, and strengthening the initial semantic vector of each trend expression word based on the trend score of the trend expression word, to obtain a strengthened semantic vector of the emotional segmented word and the trend expression word; performing regression analysis on the strengthened semantic vector of the emotional segmented word and the trend expression word and the initial semantic vector of the remaining segmented word in the financial text to obtain an emotional score of the financial text; and based on the emotional score of the financial text, statistical target regional financial public opinion data. The application realizes more accurate public opinion data monitoring of a target region.

The application relates to the technical field of data processing, in particular to a communication equipment service quality dynamic evaluation and optimization system based on customer follow-up visits, which comprises an acquisition module, an abnormality judgment module, a cause analysis module, a feature calculation module, a quality evaluation module, an output module and an adjustment module. The application identifies unexpressed attitudes according to the time sequence entropy value of the emotional score sequence; quantifies the deviation degree of explicit expression and implicit emotion through the KL divergence of IVR keys and voice emotion; cross-verification of the follow-up text semantics and the time consumption of the maintenance process is carried out to realize cause tracing; the information content behind the silence is quantified, comprehensive judgment is realized through the calculation of the quality deviation degree; the threshold is dynamically adjusted according to the fluctuation characteristics of the deviation degree to form a closed loop, and the problems of low real experience recognition accuracy and low service quality abnormality cause detection accuracy caused by excessive dependence on single satisfaction score and the inability to recognize complex emotional guidance are effectively solved.

The invention relates to the technical field of emotion calculation, neuroscience and man-machine interaction crossing, in particular to an emotion calculation-oriented man-machine interaction multi-scale neural mechanism interpretation method, which comprises the following steps of: (1) in a man-machine interaction process, synchronously acquiring multi-channel electroencephalogram and electrocardio physiological data, and acquiring a multi-dimensional subjective emotion score as a label; (2) calculating dynamic function connection between brain intervals, and quantifying a brain collaborative activity mode; meanwhile, heart rate variability characteristics are extracted, and autonomic nervous system response is quantified; and (3) establishing a mapping relation from multi-scale physiological features to multi-dimensional emotion tags by adopting a partial least squares regression model, and identifying key heart-brain interaction indexes through variable projection importance analysis and load analysis so as to realize visualization and deep interpretation of an emotional neural mechanism. According to the method, the core challenges of difficulty in emotion state decoding and opaque internal biological mechanism of an existing emotion calculation technology in a complex human-computer interaction scene can be effectively solved.

The embodiment of the invention discloses a character emotion recognition method and device. The method comprises the steps of performing emotion recognition on audio of a target person, and determining a target emotion type and a corresponding first confidence coefficient; performing key point collision on the face key points in the monitoring picture and the emotion key points; if it is determined that the monitoring picture is suitable for identifying the target emotion type of the target person, capturing the target person, and determining an image emotion score; and determining a character emotion recognition result of the target character according to the first confidence corresponding to the target emotion type and the image emotion score. According to the scheme, based on the key point collision of the face key points and the character face emotion key points in the monitoring picture, image snapshot is carried out when the picture which visually reflects the character emotion is presented in the monitoring picture, the reference of the snapshot image to emotion recognition is improved, and through combined recognition of the audio and the snapshot image, the recognition efficiency is improved. And the emotion recognition accuracy is improved.

The application belongs to the technical field of intelligent voice, and discloses a fund transaction room intelligent voice real-time communication method, system and terminal. The communication method comprises the following steps: first, acquiring fund transaction room multi-source voice data through the terminal, and identifying voice instructions related to the user and time domain, frequency domain, nonlinear dynamics and other emotional expression characteristics; the system background normalizes various emotional characteristics of the user to obtain characteristic scores, and obtains a comprehensive emotional score by weighted summation and determines a comprehensive emotional category; judging the risk level of the voice instruction according to a preset risk control threshold, and sending the comprehensive emotional category and the risk level to the risk control or compliance department; through accurate separation of the voice instruction and the emotional information, the emotional state of the trader is comprehensively quantitatively evaluated, so that the transaction decision is more scientific and reasonable; the risk level is effectively identified, and the warning instruction is accurately determined, so that the transaction risk is reduced.

The invention discloses a method and a system for evaluating classroom emotions of students based on limb movement analysis and a medium, and belongs to the technical field of intelligent teaching. Identifying the total number N of students in the picture in real time based on the target detection model; analyzing the current emotional state of the classroom. On the basis of MediaPipe Pose, identifying the action of the student; performing action tracking and counting the number of students of each type of action, and classifying data into a positive behavior data set and a negative behavior data set; based on the positive behavior data set and the negative behavior data set, respectively calculating vector modulus lengths of the positive behavior and the negative behavior; calculating a final emotion score based on the vector modulus lengths of the positive behaviors and the negative behaviors; and according to the final emotional score, determining the overall emotional state of the classroom student. According to the invention, the actions of the students at each time point are analyzed, then the classroom emotion is judged, and the classroom emotion is quantified, so that the classroom emotion can be obtained more conveniently and visually.

The application relates to the technical field of data analysis, and provides a user emotion recognition method and device, electronic equipment and a storage medium, the method comprising the following steps: generating a target emotion change curve according to a historical video call record of a target person acquired in advance, performing trend analysis on the target emotion change curve to obtain an emotion change habit; obtaining real-time call information of the target person, performing dynamic weight division on the real-time call information based on the emotion change habit to obtain an output weight; performing standardization processing on the real-time call information, performing weighted fusion on the processed real-time call information according to the output weight to obtain a real-time emotion score; obtaining a current emotion type of the target person according to the real-time emotion score, and generating a prompt interface according to the current emotion type and displaying the prompt interface on a terminal interface. The application significantly improves the precision, robustness and practical value of emotion recognition, can be widely applied to video call, intelligent customer service and other scenes, and improves the human-computer interaction experience.

The invention discloses a multi-mode mental health prediction method and system, and relates to the technical field of mental health prediction. Determining a target user according to the prediction request, and obtaining target data; inputting the target data into a preset classification model to obtain an emotion recognition result; determining a first group of weight coefficients, a second group of weight coefficients and a third group of weight coefficients according to the emotion recognition result; obtaining a plurality of first feature values corresponding to the voice feature set, and calculating the first feature values and the first group of weight coefficients to obtain a first emotion score; obtaining a plurality of second feature values corresponding to the text feature set, and calculating the second feature values and a second group of weight coefficients to obtain a second emotion score; obtaining a plurality of third feature values corresponding to the image feature set, and calculating the third feature values and a third group of weight coefficients to obtain a third emotion score; and determining a fourth emotion score according to the first emotion score, the second emotion score and the third emotion score, and determining a mental health state corresponding to the target user based on the fourth emotion score.

The invention relates to the field of cognition analysis, in particular to a cognition and emotion analysis method and device, electronic equipment and a medium, a first preset action associated with a specific cognition function is triggered by outputting an action indication instruction, and action information (used for representing a feedback action of the target object in response to the instruction) of the target object is obtained in real time; observable motion behaviors can be directly mapped into quantitative cognition and emotion indexes, specifically, a cognition score obtained through calculation based on motion information reflects the response speed of a target object to a motion execution instruction and the consistency degree (namely, the cognition function state) between a feedback motion of the target object and a first preset motion; and the emotion score represents the emotional state of the target object based on action characteristics (such as rhythm, variability and coordination).

To provide a technique capable of automatically scoring what kind of feeling a user has for an IT service.SOLUTION: An emotion scoring device according to the present invention acquires a user-specific log in which an operation of an information system when a user uses a service is recorded together with an identifier of the user, prepares a learner that has learned a correspondence relationship between the operation of the information system and a classification of an emotion of the user by machine learning, and acquires the classification of the emotion and scores the emotion by inputting the user-specific log to the learner.SELECTED DRAWING: Figure 1

The application relates to the technical field of emotion recognition, and provides an emotion type intelligent recognition method, device, equipment and storage medium, which can be used for recognizing the emotion type of a user when a customer service answers a question of the user in a financial field, wherein the method comprises the following steps: converting multi-modal data into N emotion signals, and matching a plurality of emotion types corresponding to each emotion signal; calculating the frequency of each emotion type in a database to obtain emotion frequency; calculating the weight of each emotion signal in the corresponding i emotion types to obtain i recognition degree weights; multiplying the i recognition degree weights by the corresponding emotion frequencies respectively to obtain i emotion scores; summing the emotion scores of the same emotion type in the i emotion scores to obtain M emotion type scores corresponding to M emotion types; and screening j target emotion types according to the M emotion type scores. The emotion frequency and the recognition degree weight can be adjusted to each other, and more accurate emotion scores are obtained.

The invention discloses an emotional state dynamic monitoring and feedback method, which relates to the technical field of emotional monitoring and comprises the following steps: S1, collecting voice data, S2, monitoring equipment data, S3, determining an emotional score value, S4, calculating a baseline score value and S5, adding label information. According to the method, the accuracy of emotion recognition is improved by combining a time sequence modeling and weighted scoring mechanism of RNN and LSTM, the model not only can extract deep emotion features from sequence data, but also can reflect the actual contribution of different emotion dimensions to the overall state through weight adjustment, so that the score better fits the characteristics of the user, and the user experience is improved. Meanwhile, dynamic calibration and context perception of emotion evaluation are realized by establishing an emotion baseline in a non-interaction state, and a baseline score and a fluctuation value form an'emotion normal state 'reference system of the user, so that the system can distinguish emotion change caused by external interaction from emotion fluctuation of the user, and the user experience is improved. Therefore, the real emotion influence of the interaction behavior can be more accurately judged.

We provide the system. [Solution] A device means for collecting emotional data, audio data, and video data, Processing means for preprocessing collected data, removing noise, and converting it into an analyzable format, An analysis device means for analyzing emotional states through text analysis, facial expression analysis, and voice analysis, and for calculating an emotional score, A display device for integrating emotional scores and data related to workload and visually displaying them for administrators, A support device for formulating an efficient work allocation strategy using visually displayed data, A system that includes this.

We provide the system. [Solution] A means for monitoring the mental health status of employees, A method for analyzing employee communication data using natural language processing technology, A means for calculating an emotional score and a stress score based on the analysis results, A means of notifying the administrator and the employee themselves when the stress score exceeds a set threshold, Means of providing specific mental care suggestions, A system that includes this.

A method includes receiving first physiological data associated with a user. The method also includes determining a first emotional score associated with the user, at least in part, based on the first physiological data. The method further includes modifying one or more settings of a respiratory therapy system in response to determining that the first emotional score meets predetermined conditions.

A system is provided.SOLUTION: A system, comprising: means for collecting audio and video during a AI with a customer; means for using a generative dialogue model to analyze the collected audio and video to identify an emotion of the customer; and means for calculating an emotional score of the customer based on the analysis and performing a correction to eliminate an answer central tendency to calculate an accurate customer satisfaction.SELECTED DRAWING: Figure 1