The invention provides a telemarketing customer
service system based on
artificial intelligence and a business
operation mode. According to records of various customer services and historical clients in a platform, a character model of every customer service and a character model of every historical
client are generated based on
emotion identification system. By adopting an
artificial intelligence analysis technology, multidimensional analysis of every customer service, every task, and every
client is carried out to generate the intelligent portrait of every customer service, the intelligent portrait of every task, and the intelligent portrait of every
client are generated. The intelligent matching of the intelligent portrait of every customer service, the intelligent portrait of every task, and the intelligent portrait of every client is carried out according to a preset rule, and then a plurality of orders are generated, and accurate marketing among the customer services, the tasks, and the clients is realized, and therefore personalized service is provided for the clients. After the orders are finished, the intelligent vouching of the finished orders by adopting a
speech recognition system and a preset vouching strategy, real-time quality inspection and real-time billing are realized, and finally, work load of workers is effectively reduced, vouching time is shortened, and the accuracy of the quality inspection is improved.