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Business keyword library creation method and device and intelligent chat guiding method and device

A keyword library and keyword technology, applied in the field of intelligent chat, can solve the problem of not being able to detect users' potential business intentions in time

Pending Publication Date: 2020-11-03
HISENSE ELECTRONIC TECH (WUHAN) CO LTD
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  • Abstract
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  • Application Information

AI Technical Summary

Problems solved by technology

[0005] This application provides a method for creating a business keyword database, an intelligent chat guidance method and a device, so as to solve the problem that the user's potential business intention cannot be detected in time for business guidance during intelligent chat

Method used

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  • Business keyword library creation method and device and intelligent chat guiding method and device
  • Business keyword library creation method and device and intelligent chat guiding method and device
  • Business keyword library creation method and device and intelligent chat guiding method and device

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Embodiment Construction

[0075] When the user is chatting intelligently with a smart terminal, such as a mobile phone, iPad, etc., through voice interaction, or when the user is chatting intelligently with a display device, such as a smart TV or a smart product with a display, through voice interaction, the terminal device ( Intelligent terminal and display device) realize chat reply by using the intelligent voice assistant configured by itself.

[0076] However, at present, the chat functions of various versions of intelligent voice assistants are based on existing data for fixed replies, usually simple replies, which cannot adjust the direction of replies in time, and do guided chats, resulting in interesting chats and users prone to fatigue mentality. Moreover, when the user uses the chat function, the background interface of the chat remains unchanged, and the user's potential business intention cannot be detected in time for business guidance, and related potential intentions can be displayed, th...

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Abstract

The invention discloses a business keyword library creation method and device and an intelligent chat guiding method and device, and the method comprises the steps: carrying out clustering and text analysis according to business types based on interaction voice text information generated by a user during creation, obtaining keywords, and creating a business keyword library comprising at least onekeyword corresponding to each business type; during chat guidance, performing text classification analysis and sequence labeling on the voice text information generated during chat of the user, determining a target service type and a service keyword, querying the corresponding target service information in a service keyword library, and displaying the target service information as chat guidance information in a chat background interface. The potential service intention of the user is discovered in time according to the real-time voice text information of the user and the service keyword library, and the target service information is displayed in the chat background interface, so that the chat of the user is guided in a targeted manner, and the potential requirements of the user are met.

Description

technical field [0001] The present application relates to the technical field of intelligent chatting, and in particular to a method for creating a business keyword database, an intelligent chatting guidance method and a device. Background technique [0002] With the development of intelligent voice interaction technology, the intelligent voice chat function can be realized on terminal devices such as display devices and intelligent terminals. When implementing the intelligent voice chat function, an intelligent voice assistant needs to be configured on the terminal device. [0003] When the user interacts with the terminal device by voice, in order to realize the chat function, the existing intelligent voice assistant usually uses the existing data to make fixed replies based on the voice interaction information generated by the user. The existing data refers to the information stored in the intelligent voice assistant and Common reply messages during user interaction. ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/35G06F40/242G06F40/284G10L15/26
CPCG06F16/3329G06F16/35G06F40/242G06F40/284G10L15/26
Inventor 李俊彦詹乐芮智琦
Owner HISENSE ELECTRONIC TECH (WUHAN) CO LTD
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