Voice outgoing call method, device, computer equipment and storage medium

Abstract

The present application relates to a voice outgoing call method, device, computer equipment and storage medium. The method includes: obtaining the number to be called; sending the number to be called to the front-end server of the calling system; the front-end server of the calling system is used to generate corresponding outbound call control instructions according to the number to be called and the load information of each calling system media machine ; The outgoing call control instruction includes the number to be called and the media machine identification of the target calling system media machine; according to the outgoing calling control command returned by the front-end server of the calling system, the number to be called is sent to the target calling system media machine corresponding to the media machine identification ; The target call system media machine is used to perform the voice outbound call task of the number to be called. Adopting this method can generate the optimal outbound call control instruction, and select the target call system media machine to perform the voice outbound task according to the outbound call control instruction, instead of randomly selecting a call system media machine, thereby balancing the performance of each call system media machine Load condition.

Description

technical field

[0001] The present application relates to the technical field of voice calls, in particular to a voice outbound call method, device, computer equipment and storage medium. Background technique

[0002] With the development of mobile Internet of Things technology, the traditional methods of collection or marketing through artificial telephones are gradually replaced by artificial intelligence robots' active voice outbound calls. Most of the existing voice outbound artificial intelligence (Artificial Intelligence, AI) Nested in the call system, the outbound call task drives the AI ​​task to realize the artificial intelligence voice outbound call, the load balancing of the call system or the caller management problem can be solved in the call system, but the development cost and learning cost of this method are relatively high, so , the method of voice outbound calls driven by AI tasks has gradually emerged, which can reduce the cost of development and learning....

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