Voice outgoing call method, device, computer equipment and storage medium

A computer program and voice technology, applied in monitoring/monitoring/testing arrangements, electrical components, automatic switching offices, etc., to solve problems such as uneven load on the call system and difficulty in supporting the system

Active Publication Date: 2021-06-11
招联消费金融股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Based on this, it is necessary to provide a voice outbound method to solve the technical problem that the system is difficult to support when there are many outbound tasks due to the uneven load of the calling system in the existing voice outbound method that uses AI tasks to drive outbound tasks. Apparatus, computer equipment and storage medium

Method used

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  • Voice outgoing call method, device, computer equipment and storage medium
  • Voice outgoing call method, device, computer equipment and storage medium
  • Voice outgoing call method, device, computer equipment and storage medium

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Embodiment Construction

[0061] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0062] The voice outgoing call method provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the intelligent interactive terminal 102 communicates with the calling system front server 104 and the calling system media machine 106 respectively through the network, and the calling system front server 104 communicates with the calling system media machine 106 through the network. In the application scenario of the voice outgoing call method provided in this application, the intelligent interactive terminal 102 acquires t...

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PUM

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Abstract

The present application relates to a voice outgoing call method, device, computer equipment and storage medium. The method includes: obtaining the number to be called; sending the number to be called to the front-end server of the calling system; the front-end server of the calling system is used to generate corresponding outbound call control instructions according to the number to be called and the load information of each calling system media machine ; The outgoing call control instruction includes the number to be called and the media machine identification of the target calling system media machine; according to the outgoing calling control command returned by the front-end server of the calling system, the number to be called is sent to the target calling system media machine corresponding to the media machine identification ; The target call system media machine is used to perform the voice outbound call task of the number to be called. Adopting this method can generate the optimal outbound call control instruction, and select the target call system media machine to perform the voice outbound task according to the outbound call control instruction, instead of randomly selecting a call system media machine, thereby balancing the performance of each call system media machine Load condition.

Description

technical field [0001] The present application relates to the technical field of voice calls, in particular to a voice outbound call method, device, computer equipment and storage medium. Background technique [0002] With the development of mobile Internet of Things technology, the traditional methods of collection or marketing through artificial telephones are gradually replaced by artificial intelligence robots' active voice outbound calls. Most of the existing voice outbound artificial intelligence (Artificial Intelligence, AI) Nested in the call system, the outbound call task drives the AI ​​task to realize the artificial intelligence voice outbound call, the load balancing of the call system or the caller management problem can be solved in the call system, but the development cost and learning cost of this method are relatively high, so , the method of voice outbound calls driven by AI tasks has gradually emerged, which can reduce the cost of development and learning....

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08H04M3/22
CPCH04L67/1008H04L67/1029H04M3/229
Inventor 罗晓龙侯杰炯赵凯王福海张文锋
Owner 招联消费金融股份有限公司
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