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Keyword-based question sorting method, intelligent robot and computer equipment

A technology of intelligent robots and sorting methods, applied in computing, instruments, special data processing applications, etc., can solve problems such as heat integration, and achieve the effect of relieving pressure, solving doubts, and having better experience.

Pending Publication Date: 2021-03-02
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to provide a keyword-based problem sorting method, intelligent robot and computer equipment, aiming to solve the problem that the intelligent robot only caches some common problems and cannot be connected with the real heat

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  • Keyword-based question sorting method, intelligent robot and computer equipment
  • Keyword-based question sorting method, intelligent robot and computer equipment
  • Keyword-based question sorting method, intelligent robot and computer equipment

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Embodiment Construction

[0048] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0049] It should be noted that all directional indications (such as up, down, left, right, front, back, etc.) in the embodiments of the present invention are only used to explain the relative relationship between the components in a certain posture (as shown in the accompanying drawings). If the positional relationship, movement conditions, etc. change, the directional indication will also change accordingly, and the connection may be a direct connecti...

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Abstract

The invention provides a keyword-based question sorting method, an intelligent robot and computer equipment, and the method comprises the steps: detecting the proportion of each business processing category in a current preset time period; according to the proportion of each business processing category, obtaining a preset number of corresponding target questions in a question bank through the intelligent robot; extracting one or more keywords corresponding to each target question according to a preset keyword library; calculating a heat entropy value of each target problem according to a preset heat calculation method; and sorting the target questions corresponding to each keyword according to the heat entropy values of the target questions corresponding to each keyword. The keyword-basedquestion sorting method has the beneficial effects that through the keyword question sorting method, the user can list questions according to popularity based on the searched keywords, so that the intelligent robot can answer queries of most users, and the pressure of customer service personnel is greatly relieved.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to a method for sorting questions based on keywords, an intelligent robot and computer equipment. Background technique [0002] In order to ease the pressure on customer service, many companies have launched intelligent robots to answer users' questions. However, due to the large number of users and limited by the cache size of intelligent robots, currently only some common problems are cached in intelligent robots, which cannot be done. In line with the real heat, the intelligence is poor. Therefore, there is an urgent need for a keyword-based question sorting method to list questions for users according to their popularity, so that users can find answers to questions. Contents of the invention [0003] The main purpose of the present invention is to provide a keyword-based question sorting method, intelligent robot and computer equipment, aiming to solve the pro...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/338G06F16/35
CPCG06F16/3329G06F16/3344G06F16/35G06F16/338
Inventor 亢宁
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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