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Telephone voice processing method

A processing method and voice processing technology, applied in the field of human-computer interaction, can solve problems such as poor user experience, and achieve the effect of improving user experience

Pending Publication Date: 2021-07-09
MINJIANG UNIV
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] For this reason, it is necessary to provide a method for processing telephone voices of related artificial intelligence dialogues, so as to solve the problem of poor user experience in the human-computer interaction process in the prior art;

Method used

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Embodiment Construction

[0047] In order to explain in detail the technical content, structural features, achieved goals and effects of the technical solution, the following will be described in detail in conjunction with specific embodiments and accompanying drawings.

[0048] exist figure 2 In the shown embodiment, a kind of telephone voice processing method comprises the following steps,

[0049] The S200 acquires the user's voice and performs VAD detection to detect the voice start point and silence pause point of the user's speech, and segment audio paragraphs according to the voice start point and silence pause point. Voice Activity Detection (VAD) is also known as voice endpoint detection and voice boundary detection. The purpose is to identify and eliminate long periods of silence from the voice signal stream, so as to save voice channel resources without reducing service quality. S201 sends the audio paragraph into the speech recognition service process, and the audio paragraph is converte...

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Abstract

The invention relates to a telephone voice processing method, which comprises the following steps: acquiring user voice, performing VAD detection, detecting a voice starting point and a mute pause point of user speaking, segmenting an audio paragraph according to the voice starting point and the mute pause point, sending the audio paragraph into a voice recognition service process, and converting the audio paragraph into a text by the voice recognition process; sending the text converted by the voice recognition process to an intelligent dialogue system process to obtain a dialogue return result in a text form; and sending the dialogue return result in a text form into a voice synthesis process, and sending synthesized voice data to a telephone gateway so as to send the synthesized voice data to a user telephone terminal. By means of the above scheme, the conversation processing method of the telephone voice is achieved, the input voice audio can be processed and analyzed, response can be made through the processing result, and therefore the use experience of a user is improved.

Description

technical field [0001] The invention relates to the field of human-computer interaction, in particular to a method for processing telephone voice. Background technique [0002] Automated customer service has penetrated into all walks of life and can perform simple question retrieval and display, but it is still not intelligent enough. In order to make the relevant artificial intelligence dialogue more intelligent, it is necessary to propose a new telephone voice conversation processing method. Contents of the invention [0003] For this reason, it is necessary to provide a method for processing telephone voices of related artificial intelligence dialogues, so as to solve the problem of poor user experience in the human-computer interaction process in the prior art; [0004] In order to achieve the above object, the inventor provides a method for processing telephone voice, comprising the following steps, [0005] Acquire the user's voice, and perform VAD detection, detect...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/05G10L15/26G10L25/78G06F16/332H04M3/527
CPCG10L15/05G10L25/78G06F16/3329H04M3/527
Inventor 徐戈杨晓燕张华林涌超关胤林东亮
Owner MINJIANG UNIV
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