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Text data processing method and device, equipment, and readable storage medium

A text data and processing method technology, applied in the fields of equipment and readable storage media, devices, and text data processing methods, can solve problems such as unresolved, conflicts, and limited functions of intelligent customer service, and achieve optimized chat, improved data processing efficiency, Reduce the effect of ineffective communication

Pending Publication Date: 2021-12-21
WEIKUN (SHANGHAI) TECH SERVICE CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the role of the existing intelligent customer service is very limited. It only serves as a function of providing customers with the most basic questions and answers and transferring to manual. It cannot play a substantive auxiliary role in the communication between human customer service and customers.
[0003] The existing technology provides a technical solution that can switch from robots to manual customer service, but it does not solve the problem of how to assist the manual to better serve customers after being transferred to the manual
If the customer service intervenes without knowing the current status of the customer, it is easy to be affected by the customer's excitement, which may cause conflicts

Method used

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  • Text data processing method and device, equipment, and readable storage medium
  • Text data processing method and device, equipment, and readable storage medium
  • Text data processing method and device, equipment, and readable storage medium

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Embodiment Construction

[0075] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some, not all, embodiments of the application. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0076] Artificial intelligence technology is a comprehensive subject that involves a wide range of fields, including both hardware-level technology and software-level technology. Artificial intelligence basic technologies generally include technologies such as sensors, dedicated artificial intelligence chips, cloud computing, distributed storage, big data processing technology, operation / interaction systems, and mechatronics. Artificial intelligence software technology mainly includes several maj...

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Abstract

The embodiment of the invention discloses a text data processing method and device, equipment, and a readable storage medium, and relates to a natural language processing technology in the field of artificial intelligence. The method comprises the following steps: preprocessing chat data sent by a client, and determining whether sensitive data exists in the chat data, wherein the chat data comprises chat data between a user and an intelligent robot; if yes, obtaining sensitive information in the sensitive data, performing matching with a preset portrait library based on the sensitive information to obtain a matching result, and determining a user portrait of the user according to the matching result; sending the user portrait of the user to a customer service end, so as to enable the customer service end performs service processing based on the user portrait. By adopting the embodiment of the invention, the data processing efficiency can be improved.

Description

technical field [0001] The present application relates to the technical field of natural language processing in artificial intelligence, and in particular to a text data processing method, device, equipment and readable storage medium. Background technique [0002] Intelligent customer service robots have played an important role in liberating the workload of human customer service. However, the function of the existing intelligent customer service is very limited. It only serves as a function of providing customers with the most basic questions and answers and switching to manual, and cannot play a substantive auxiliary role in the communication between human customer service and customers. [0003] The prior art provides a technical solution for transferring customer service from robots to humans, but it does not solve the problem of how to assist humans to better serve customers after being transferred to humans. If the customer service intervenes without knowing the cur...

Claims

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Application Information

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IPC IPC(8): G06F40/284G06F40/35G06N3/04G06N3/08G06Q10/06G06Q50/10
CPCG06F40/284G06F40/35G06Q10/06393G06Q50/10G06N3/08G06N3/044
Inventor 刘明
Owner WEIKUN (SHANGHAI) TECH SERVICE CO LTD
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