Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Interactive voice data response system and realizing method thereof

A technology of interactive voice and implementation method, which is applied in the field of interactive voice data response system and its implementation, which can solve the problems of long and cumbersome automatic voice menus, difficulty in fast communication between the two parties, and single experience form, so as to improve user experience and service quality , Reduce the pressure of artificial agents, and the effect of less information content

Inactive Publication Date: 2013-10-16
EB INFORMATION TECH
View PDF2 Cites 2 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Therefore, IVR has the following disadvantages in practical applications: users can only use voice as a medium, and the experience form is single; the automatic voice menu is long and cumbersome, and users are often lost in it; when users interact with artificial agents, it is difficult for both parties to communicate quickly

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Interactive voice data response system and realizing method thereof
  • Interactive voice data response system and realizing method thereof
  • Interactive voice data response system and realizing method thereof

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0060] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0061] At first the corresponding Chinese name is given to the English noun in the present invention:

[0062] 1. Portal: portal website

[0063] 2. UDP: User Datagram Protocol

[0064] 3. URL: Uniform Resource Locator

[0065] 4. TCP: Transmission Control Protocol

[0066] 5. HTTP: Hypertext Transfer Protocol

[0067] Such as figure 1 As shown, an interactive voice data response system of the present invention includes: a call server, a data server, an intercommunication data publishing server, a user mobile phone and several seat terminals, wherein:

[0068] The call server is connected with the user's mobile phone, data server, and agent terminal, and is used to receive the user's incoming call, and establish a voice channel with the user's mobile phone or...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention relates to an interactive voice data response system and a realizing method thereof. The system comprises a calling server, a data server, a communication data publishing server, a subscriber mobile phone and a plurality of seat terminals. The method comprises the following steps: the subscriber mobile phone logs in the data server and opens a UDP (User Datagram Protocol) communication chain between the subscriber mobile phone and the data server; the subscriber mobile phone sends a calling request and establishes a voice channel with the calling server or the seat terminal under the assistance of the calling server; and a subscriber receives voice sent by the calling server or the seat terminal, and meanwhile, the mobile phone displays multimedia data which is synchronously transmitted by the data server through the UDP communication chain. The invention belongs to the technical field of network communication; the data transmission function can be added on the basis of a voice phone in the IVR (Interactive Voice Response) automatic voice and manual service process; and the subscriber mobile phone can synchronously present the voice and multimedia data information which comprises the forms of pictures, characters, video, and the like just by having the conversation and networking function.

Description

technical field [0001] The invention relates to an interactive voice data response system and a realization method thereof, belonging to the technical field of network communication. Background technique [0002] The traditional interactive voice response system (IVR) mainly provides voice services for users. Take a typical ticket booking business process as an example: the user dials the IVR hotline, and the IVR guides the user to choose the corresponding theater through automatic voice navigation or voice explanations from artificial seats. , film sessions and seats to complete the booking process. Therefore, IVR has the following disadvantages in practical applications: users can only use voice as a medium, and the experience form is single; the automatic voice menu is tedious and cumbersome, and users are often lost in it; when users interact with artificial agents, it is difficult for both parties to communicate quickly. [0003] With the rapid development of 3G mobile...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/06H04W88/18H04L29/08
Inventor 廖建新王晶王纯李炜徐芳李陆王娜温瑜朱晓民张磊徐童张乐剑沈奇威樊利民程莉
Owner EB INFORMATION TECH
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com