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Method and device for determining dynamic weights of indexes

A technology of dynamic weights and determination methods, applied in the field of communications, can solve the problems of not reflecting the importance of the impact of changes in indicators, and the difficulty of obtaining objective data.

Active Publication Date: 2012-10-10
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] For related technologies, subjective methods are easily affected by expert preferences and rely too much on human subjectivity; the weights solved by objective methods can reflect the overall differences among the evaluated objects to the greatest extent, and cannot reflect the impact of index changes on customer perceived quality. The importance of the problem; the objective data needed to solve the weight by the objective method is often not easy to obtain in practice; and, in the related technology, only the static weight can be obtained, which cannot reflect the service perceived by the indicator at different levels. The problem of differences in the impact of quality

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  • Method and device for determining dynamic weights of indexes
  • Method and device for determining dynamic weights of indexes

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Embodiment 1

[0036] According to an embodiment of the present invention, a method for determining the dynamic weight of an index is provided, which fully utilizes the knowledge and experience of experts and the objective data collected by operators to determine the weight of the influence of each index on the service quality perceived by users.

[0037] figure 1 is a flowchart of a method for determining dynamic weights of indicators according to an embodiment of the present invention, such as figure 1 As shown, the method may include the following steps (step S102-step S108).

[0038] Step S102, obtaining the weight of each indicator to the service quality, wherein the weight is a preset value input from the outside.

[0039] In step S102, the weight of each indicator to the service quality can be determined through subjective methods, for example, the weight of each indicator to the service quality can be preset through subjective methods such as multi-level analysis method, expert eval...

Embodiment 2

[0065] According to the implementation of the present invention, a device for determining the dynamic weight of an index is also provided, which is used to implement the method for determining the weight of an index provided in the above-mentioned embodiments of the present invention.

[0066] figure 2 It is a schematic diagram of a device for determining the dynamic weight of an index according to an embodiment of the present invention. As shown in question 2, the device mainly includes: a first acquisition module 10 , a second acquisition module 20 , a first determination module 30 and a second determination module 40 . Wherein, the first obtaining module 10 is used to obtain the weight of each index to the quality of service, wherein the weight is a preset value input from the outside; the second obtaining module 20 is used to obtain the sample data of each first index, wherein, The first indicator is an indicator that satisfies a predetermined condition in each indicator,...

Embodiment 3

[0082] According to an embodiment of the present invention, a specific implementation of a method for determining the dynamic weight of an index is provided, which uses a combination of subjectivity and objectivity, and proposes an objective method for determining the dynamic weight of an index based on change sensitivity (A Changes-Sensitive method to get Dynamic Weight of index (CSDW for short) to determine the dynamic weight of the index to the service quality perceived by users, and the use of subjective methods reduces the difficulty of data acquisition.

[0083] Figure 4 is a schematic flow chart of the method for determining the dynamic weight of indicators implemented according to the present invention, such as Figure 4 As shown, the method can be divided into three stages: the first stage, using the subjective method to obtain the weight of each indicator, dividing the indicators into two types: the subjective processing set and the objective processing set, and cal...

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Abstract

The invention discloses a method and a device for determining dynamic weights of indexes. The method comprises the following steps: acquiring the weight of each index for the service quality, wherein the weight is an externally input preset value; acquiring sample data of each first index, wherein the first indexes are indexes which meet the preset conditions in all the indexes and the sample data comprises one or a plurality of sample values of the indexes and the value of the service quality corresponding to each sample value; according to the acquired sample data, respectively determining the weight of each first index for the service quality; and carrying out unitization processing on the weight of a second index in each index except for the first index and the determined weight of each first index and determining the weight of each index. By the method and the device, the combination of a subjective method and an objective method is realized, and the weight of each index for the influence on the service quality sensed by a user is determined by sufficiently utilizing the knowledge and experience of specialists and objective data acquired by operators.

Description

technical field [0001] The present invention relates to the field of communications, in particular to a method and device for determining dynamic weights of indicators. Background technique [0002] Due to the large number of indicators of various businesses, the data of some indicators is not easy to obtain, which makes it difficult to determine the weight of indicators. In telecommunication services, the quality of service perceived by users has been paid more and more attention by operators. When evaluating the quality of service perceived by customers, it is usually necessary to determine the weight relationship of each evaluation index that affects user experience. In addition, in the optimization and management of the telecommunication network, for almost all types of services, it is necessary to consider improving the service quality from multiple indicators. The degree of impact of these indicators on the end user's perception is different. If the weight of the impa...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
Inventor 吴文峰吕燕郭海生杨扬申山宏王德政
Owner ZTE CORP
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