Set top box with monitoring function of interactive service and monitoring method for interactive service

Abstract

The invention discloses a set top box with the monitoring function of an interactive service. A middleware is arranged inside the set top box; and a platform of the middleware is provided with a service data extraction module, a service analysis module, and a monitoring system communication module. The monitoring system communication module is in external connection with a visual service monitoring system. By a technology of the middleware of the set top box, monitoring on an interactive television service is realized; the interactive overall process of the set top box of a user terminal and an interactive television service platform can be tracked; and the problems of service operation situation, user experience, platform service quality, and the performance bottleneck or weaknesses of the platform, which are concerned by a cable interactive operator, are solved effectively.

Description

technical field [0001] The invention relates to a set-top box with an interactive service monitoring function, in particular to the interactive service monitoring technology of a cable interactive TV system, and belongs to the technical field of cable digital TV monitoring. The invention also relates to the interactive service monitoring method applied in the set-top box. Background technique [0002] Interactive TV is a TV business that gradually emerged after the transition from analog TV to digital TV was completed. It developed rapidly after the country issued the "triple play" policy in 2010. Cable digital TV has experienced the development from one-way broadcasting to two-way interactive transmission and operation mode, and the monitoring objects of digital TV have also undergone corresponding changes. Traditional monitoring is broadcast-oriented, and only monitors channel transmission indicators, code stream indicators, and content indicators. This monitoring method ...

AI Technical Summary

Problems solved by technology

[0005] Existing technology generally obtains data such as interactive information and business volume from the interactive TV business platform system. Although it can also display macro operational data such as the number of active users, popular programs, and concurrent visits, when a user reports that the interactive business has appeared When unable to access or respond to abnormal situations, it is difficult for such a technology or system to accurately locate the fault node of the problem, so it is impossible to respond quickly to user complaints and solve service quality and user experience problems in a targeted manner

[0006] The existing monitoring method also involves the practice of integrating the set-top box abnormal diagnosis program in the set-top box, but this method is aimed at locating the software and hardware faults of the set-top box itself, and cannot reflect the interaction process between the set-top box and the interactive service platform, so it cannot locate a certain The cause of the system failure that is not the failure of the set-top box itself is the reason for the abnormal access.

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