Control method and control device

A control method and technology of electronic equipment, applied in the field of information processing, can solve problems such as delayed maintenance time and complicated maintenance process

Inactive Publication Date: 2015-03-18
LENOVO (BEIJING) LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

Therefore, even if the problem of the electronic device is easy to solve, every time the electronic device has an operation problem or malfunction, the user still needs to take the electronic device to the customer service personnel so that the customer personnel can perform maintenance, which makes the maintenance process complicated and delays the maintenance time

Method used

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Embodiment Construction

[0082] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0083] The embodiment of the invention discloses a control method, so as to improve the convenience and high efficiency of electronic equipment troubleshooting.

[0084] see figure 1 , shows a schematic flowchart of an embodiment of a control method of the present invention, the control method of this embodiment is applied to the first electronic device, and the method of this embodiment may include:

[0085] Step 101: The first electronic device receives a s...

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Abstract

The invention provides a control method and a control device. The method is applied to first electronic equipment and comprises the steps of receiving a screen capture image sent by second electronic equipment, wherein the screen capture image is a screenshot of a display interface of the second electronic equipment; outputting the screen capture image to a designated image output interface; acquiring a control instruction for controlling the second electronic equipment to perform action, wherein the control instruction can be recognized and responded by an induction unit of the second electronic equipment and is obtained through conversion of an input instruction based on input of the screen capture image; and sending the control instruction to the second electronic equipment to make the second electronic equipment perform corresponding action. According to the method, the convenience for maintaining and repairing electronic equipment can be improved and the maintaining and repairing efficiency can be improved.

Description

technical field [0001] The present invention relates to the technical field of information processing, and more specifically relates to a control method and device. Background technique [0002] In the process of using electronic equipment, some operational problems or malfunctions will inevitably occur. Especially for the elderly, when they first come into contact with smart electronic devices, they often have problems due to ignorance of operation or improper operation. For example, when a user operates a smart phone or a handheld computer, some faults or improper operations inevitably occur. When the user of the electronic device cannot solve the current operation problem or fault, it may be necessary for the customer service personnel of the electronic device manufacturer to provide answers or perform maintenance. Therefore, even if the problem of the electronic device is easy to solve, every time the electronic device has an operation problem or malfunction, the user ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08
Inventor 庄渭峰申江涛
Owner LENOVO (BEIJING) LTD
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