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Voice broadcast method and related system

A voice broadcast and voice technology, applied in the network field, can solve the problems of call loss, long voice broadcast time, multi-system resources, etc., and achieve the effect of reducing call loss, voice broadcast time, and occupancy

Inactive Publication Date: 2016-03-30
ADVANCED NEW TECH CO LTD
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  • Summary
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  • Claims
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AI Technical Summary

Problems solved by technology

[0003] However, the current IVR follows a fixed voice broadcast process when performing voice broadcast, and with the increase of service types, this voice broadcast process often has more layers, and users need multiple feedback operations to obtain corresponding services. The voice broadcast time is too long, the call loss is serious, and it takes up a lot of system resources

Method used

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  • Voice broadcast method and related system
  • Voice broadcast method and related system
  • Voice broadcast method and related system

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no. 1 example

[0064] See figure 1 The embodiment of the present application provides a first embodiment of a voice broadcast method, and this embodiment includes:

[0065] S101: The IVR system establishes an IVR call connection with the current user.

[0066] In this step, the IVR system may passively establish an IVR call connection with the current user. For example, when the user generates a service demand, he actively dials the number of the IVR system to establish an IVR call connection with the IVR system. The IVR system can also actively establish an IVR call connection with the current user. For example, when an abnormal situation in the user operation is detected, such as the user's multiple consecutive login failures, the IVR system can actively initiate an IVR call request to the user, and the user approves After the call request, an IVR call connection is established.

[0067] S102: The IVR system sends a service recommendation request for the current user to the voice recommendation ...

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Abstract

The invention provides a voice broadcast method and a related system. The method comprises the steps: building IVR call connection between an IVR system with a current user; transmitting a service recommendation request of the current user to a voice recommendation system, so as to obtain a voice service module, recommended to the current user, through the voice recommendation system; and assembling the voice service module, recommended to the current user, into a menu for voice broadcast, wherein the voice service module, recommended to the current user, is specifically a voice service module which is disposed in a preset voice service module and is matched with the service request data of the current user. Therefore, the IVR system can broadcast the voice service module, meeting the demands of the current user better, in a personalized manner with no need to follow a fixed voice broadcast flow, so the current user can carry out the positioning of the needed voice service module with no need to carry out repeated feedback operation during the obtaining of the corresponding services, thereby reducing the voice broadcast time, reducing the call loss, and reducing the occupying of system resources.

Description

Technical field [0001] This application relates to the field of network technology, and in particular to a voice broadcast method and related systems. Background technique [0002] IVR (InteractiveVoiceResponse, namely interactive voice response) is a value-added service for voice services. By broadcasting the corresponding voice prompt to the user and the user's feedback operation, the corresponding voice service can be provided to the user. For example, by dialing a designated phone number and making corresponding selections according to the broadcast voice prompts, the user can query the user's account information, etc., and can further perform operations such as corresponding information modification on the account. [0003] However, the current IVR uses a fixed voice broadcast process when performing voice broadcasts. As the types of services increase, this voice broadcast process tends to have more levels, and users need multiple feedback operations to obtain the correspondi...

Claims

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Application Information

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IPC IPC(8): H04M3/51
CPCH04M3/4217H04M3/4936H04W4/16
Inventor 鲁震宇郑臣性
Owner ADVANCED NEW TECH CO LTD
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