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A kind of ivr-based voice broadcast method and related system

A voice broadcast and voice technology, applied in the network field, can solve the problems of call loss, long voice broadcast time, multiple system resources, etc., and achieve the effect of reducing occupation, reducing voice broadcast time, and reducing call loss.

Active Publication Date: 2019-07-05
ADVANCED NEW TECH CO LTD
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  • Claims
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AI Technical Summary

Problems solved by technology

[0003] However, the current IVR follows a fixed voice broadcast process when performing voice broadcast, and with the increase of service types, this voice broadcast process often has more layers, and users need multiple feedback operations to obtain corresponding services. The voice broadcast time is too long, the call loss is serious, and it takes up a lot of system resources

Method used

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  • A kind of ivr-based voice broadcast method and related system
  • A kind of ivr-based voice broadcast method and related system
  • A kind of ivr-based voice broadcast method and related system

Examples

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no. 1 example

[0060] see figure 1 , the embodiment of the present application provides a first embodiment of an IVR-based voice broadcast method, which includes:

[0061] S101: The voice recommendation system receives a service recommendation request for the current user sent by the IVR system; the current user and the IVR system have established an IVR call connection.

[0062]In this embodiment, after the current user establishes an IVR call with the IVR system, the broadcast is no longer performed according to the fixed voice broadcast process, but a service recommendation request for the current user is sent to the voice recommendation system, so that the voice recommendation system obtains The current user's personalized voice broadcast mode.

[0063] The IVR call may be initiated by the current user. For example, the IVR system receives a call request initiated by the current user and establishes an IVR call with the current user. The IVR call can also be initiated by the IVR system...

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Abstract

The application provides a voice broadcasting method based on IVR and a related system. The method includes: a voice recommending system receives a service recommending request for a current user sent by an IVR system; an IVR conversation connection between the current user and the IVR system is established; service demand data of the current user is obtained; a voice service module matched with the service demand data is selected from preset voice service modules; and the matched voice service module is returned to the IVR system for voice broadcasting. Therefore, the voice recommending system returns the voice service module matched with the service demand data, the IVR system can broadcast the voice service module in more accordance with the current user demand in a personalized manner, when the current user obtains the corresponding service, the required voice service module can be located without repeated feedback operation, the voice broadcasting time is reduced, the call loss is reduced, and the occupation of system resources is reduced.

Description

technical field [0001] The present application relates to the field of network technologies, and in particular, to an IVR-based voice broadcast method and related system. Background technique [0002] IVR (Interactive Voice Response, namely Interactive Voice Response) is a voice business value-added service. By broadcasting the corresponding voice prompt to the user and the user's feedback operation, the corresponding voice service can be provided to the user. For example, the user can query the user's account information by dialing a designated phone number and making corresponding selections according to the voice prompts broadcast, and can further modify the account accordingly. [0003] However, when the current IVR performs voice broadcast, it follows a fixed voice broadcast process. With the increase of service types, this kind of voice broadcast process often has many levels, and users need multiple feedback operations to obtain corresponding services. Not only The ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/493
Inventor 魏洪平但镜宇郑臣性吕慧琦
Owner ADVANCED NEW TECH CO LTD
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