Data processing method and data processing device for network home appliances

Abstract

The invention provides a data processing method and a data processing device for a network household appliance. The data processing method for the network household appliance comprises the steps of acquiring a network hardware address of the network household appliance; by taking the network hardware address as a search code value, establishing an index record of the network household appliance; obtaining and storing type information and installation information of the network household appliance; and adding storage pointers of the type information and the installation information into the index record to provide a service of making a query according to the network hardware address. By utilizing the scheme provided by the invention, information of all stages of research and development, production, installation and after-sale services is integrated to form a unified network household appliance data management platform by taking the network hardware address of the network household appliance as the search code value of the index record of a network household appliance data management database, and the service of querying various network household appliance information according to network hardware addresses can be provided, so that the information sharing of subsequent use and maintenance is facilitated, and the working efficiency of after-sale maintenance and the user experience are improved.

Description

technical field [0001] The invention relates to the technical field of smart home appliances, in particular to a data processing method and a data processing device for network home appliances. Background technique [0002] Network home appliances are new home appliances designed and improved by using digital technology, network technology and intelligent control technology. Network home appliance technology includes two levels: First, the interconnection between home appliances, that is, to enable different home appliances to recognize each other and work together. The second level is to solve the communication between the home appliance network and the external network, so that the home appliance network in the family can truly become an extension of the external network. Existing network appliances include network refrigerators, network air conditioners, network washing machines, network water heaters, network kitchen appliances, etc. [0003] Network home appliances ca...

AI Technical Summary

Problems solved by technology

However, with the development of network home appliances, there are more and more types and models of network home appliances, and the after-sales maintenance work of existing network home appliances cannot meet the development speed of network home appliances.

After-sales service still requires users to provide status descriptions and specific models, which on the one hand brings inconvenience to users, and on the other hand reduces the service efficiency of home appliance after-sales service providers

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