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Opinion feedback method, device and system and server

A server and feedback information technology, applied in the Internet field, can solve the problems of low user experience, one-way feedback, affecting the enthusiasm of users' feedback, and achieve the effect of improving user experience.

Inactive Publication Date: 2016-08-24
LETV INFORMATION TECH BEIJING
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is that the existing feedback is one-way, and the user experience is low, which affects the enthusiasm of users to give feedback

Method used

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  • Opinion feedback method, device and system and server
  • Opinion feedback method, device and system and server
  • Opinion feedback method, device and system and server

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Experimental program
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Embodiment approach

[0035] As a preferred implementation manner, the device may further include a first conversion unit and / or a second conversion unit, the first conversion unit is used to convert the feedback information before the first sending unit 13 sends the feedback information to the second terminal XML text format, the first conversion unit is used to convert the reply information into XML text format message format before the second sending unit 15 sends the reply information to the first terminal, so that the first terminal 1 and the second terminal 2 Real-time communication can be realized through the XPMM protocol.

[0036] The embodiment of the invention also discloses a suggestion feedback system, such as figure 1 As shown, the system may include a first terminal 1, a second terminal 2, and a server 3, wherein the first terminal 1 is used to send feedback information; the server 3 is used to receive the feedback information sent by the first terminal 1, and establish a first termi...

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PUM

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Abstract

The invention discloses an opinion feedback method, device and system and a server. The method comprises that feedback information from a first terminal is received; network connection between the first terminal and a second terminal is established; the feedback information is sent to the second terminal; reply information which is generated according to the feedback information is received from the second terminal; and the reply information is sent to the first terminal. Thus, a user can back feed suggestion to a customer service staff in an instant messaging manner, and receive reply from the customer service staff timely, and the user experience is improved.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to an opinion feedback method, device, system and server. Background technique [0002] In the growth process of an application product, quickly collecting users' opinions and suggestions has become a necessary way to optimize the product, and guiding users to quickly and conveniently participate in feedback has become crucial. [0003] At present, suggestions and feedbacks for some application products are submitted by filling in web forms, but the input of feedbacks in this way is too cumbersome, and the user’s description of a problem is too trivial and troublesome, which reduces the enthusiasm of users to raise opinions. There are also some application products that are implemented through the group chat function of instant messaging applications such as WeChat and QQ, but this method requires users to join the group of instant messaging applications and wait for the group ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58
CPCH04L51/04
Inventor 赵艳芳
Owner LETV INFORMATION TECH BEIJING
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