Task distribution method based on idle time of loss assessment officers

A technology of task allocation and free time, applied in the direction of instruments, data processing applications, resources, etc., can solve the problems that affect the enthusiasm of loss assessment personnel, the order of loss assessment, uneven task allocation, and low work efficiency of personnel, so as to achieve reasonable and efficient automatic allocation , Convenient big data statistics and summary, conducive to the effect of dataization and statistics

Inactive Publication Date: 2017-01-04
SUZHOU HUAXING YUANCHUANG TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At this time, there may be uneven distribution of tasks: some loss assessors have too much workload, and some loss assessors are relatively idle, resulting in low work efficiency. Picking has seriously affected the enthusiasm of the loss assessment personnel and the order of the loss assessment in the background

Method used

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  • Task distribution method based on idle time of loss assessment officers
  • Task distribution method based on idle time of loss assessment officers
  • Task distribution method based on idle time of loss assessment officers

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0047] Such as figure 1 As shown, a task allocation method based on the free time of the loss adjuster, the method includes the following steps:

[0048] S1: Each CU client calculates the idle time of the corresponding loss adjuster in real time. In this embodiment, the CU client calculates the free time of the loss adjuster in real time. The idle time of the loss adjuster is calculated from the time when the loss adjuster logs in to the CU client or completes the last loss assessment task. After acquiring a new task, the idle time is cleared. . Each loss assessor is configured with a CU client to log in and carry out loss assessment work. After the loss assessor logs in to the CU client, the CU client automatically records the login time, and the accumulated time recorded is the idle time of the loss assessor. Time is in a state of constant dynamic updating. After the loss assessor acquires a new task, his free time is cleared, and after the loss assessor completes the tas...

Embodiment 2

[0061] Such as Figure 4 As shown, in this embodiment, the task allocation method further includes: the server establishes a database for storing data information of the task allocation process, and monitors and summarizes various data information of the loss determination work to facilitate the loss determination work. It is convenient to carry out big data statistics and summary of loss assessment work on a regular basis. Other steps are identical with embodiment 1.

Embodiment 3

[0063] In step S3, if the loss adjuster completes all follow-up work before the free time reaches the threshold, the loss adjuster can choose to manually click the active application button to obtain the documents from the server. The damage assessor whose time exceeds the threshold forms a task request according to the time of his active application or the time of exceeding the threshold, and is used to obtain the latest loss assessment task. By setting the loss adjuster to take the initiative to apply for tasks before the free time reaches the threshold, the work enthusiasm of the loss adjuster can be greatly improved. Other steps are identical with embodiment 1.

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Abstract

A task distribution method based on the idle time of the loss assessment officers comprises the following steps of using CU clients to calculate the idle time of the corresponding loss assessment officers; using a server to set and send an idle time threshold value; if the idle time reaches the threshold value, using the CU clients to send the task requests to the server; using the server to receive the task requests and recording the time; using the server to generate a task request table; using the server to generate a task distribution table; using the server to orderly distribute the tasks in the task distribution table to the loss assessment officers in the task request table; using the server to update the task request table and the task distribution table; enabling the CU clients obtaining the tasks to carry out the zero clearing operations and stop calculating the idle time of the corresponding loss assessment officers, after the tasks are ended, using the CU clients to calculate the idle time again. According to the present invention, based on the idle time of the loss assessment officers, by setting the threshold value and establishing the task request table, the more efficient and reasonable task automatic distribution is realized, the working enthusiasm of the loss assessment officers is increased, at the same time, the loss assessment efficiency and fairness are improved greatly.

Description

technical field [0001] The invention relates to the technical field of work item management. More specifically, it relates to a task assignment method based on the free time of loss adjusters. Background technique [0002] In recent years, the number of automobiles in my country is showing an accelerated growth trend, and the automobile insurance industry is also developing rapidly. At present, the auto insurance market has exceeded 100 billion yuan, and is still growing at a rate of more than 10% year by year. The auto insurance business has become the development pillar and core of competition for more and more insurance companies, and more and more insurance companies and related institutions are getting involved in the auto insurance market. In the auto insurance market, the determination of vehicle accident damage is a very important link. Under normal circumstances, when a traffic accident occurs to an insured vehicle, the insurance company will assign front-end sur...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/063114G06Q10/06311
Inventor 陈文源谢红兵赵鑫张国衡果园
Owner SUZHOU HUAXING YUANCHUANG TECH CO LTD
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