Classified processing method and system for claim service of car insurance customer

Abstract

The invention discloses a classified processing method and system for claim service of a car insurance customer. The method comprises steps of introducing the customer classification standard into the loss assessment database and introducing the claim service plan into the claim service plan library; associating different customer types with corresponding claim service plans; during underwriting, classifying the customer according to the imported customer underwriting information and the customer classification standard, and assigning the customer classification label and storing the classification label in the customer underwriting information; reading the customer classification label to obtain the customer type at the time of claim, and searching the corresponding claim service plan according to the customer type; and generating a claims scheme according to the claim service plan. The invention classifies the customers by using the customer classification standard and the customer's underwriting information, and adopts different claim service schemes for different customer types, so that different customers can enjoy different claim service, and the introduction of personalized policies is facilitated.

Description

technical field [0001] The invention relates to the field of auto damage assessment, in particular to a classification processing method and system for auto insurance customer claim settlement services. Background technique [0002] When customers buy insurance for cars, because different customers need to enjoy different insurance claim settlement service plans, the insurance company has launched a personalized policy for this, allowing customers to purchase different insurance according to their own needs. The existing claim settlement rules can only be refined to the dimension of the repair shop, and can only classify the repair shop. For different repair shops, different claim settlement service plans are adopted, but for different customer groups, classification processing is not implemented, which makes it difficult for insurance companies The implementation of different claim settlement service plans for different customers has seriously affected the promotion of pers...

AI Technical Summary

Problems solved by technology

The existing claim settlement rules can only be refined to the dimension of the repair shop, and can only classify the repair shop. For different repair shops, different claim settlement service plans are adopted, but for different customer groups, classification processing is not implemented, which makes it difficult for insurance companies Realize the adoption of different claim settlement service plans for different customers, which seriously affects the promotion of personalized insurance policies

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