Method and device for date evaluation according to speech content

A voice content and data evaluation technology, applied in the field of data processing, can solve problems such as comprehensive evaluation of customer service quality, affecting the service quality of the customer service team, and affecting customer emotions

Active Publication Date: 2017-12-08
BEIJING YIZHEN XUESI EDUCATION TECH CO LTD
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Problems solved by technology

[0003] However, in the prior art, the evaluation of the service quality of the customer service is limited to the customer's feedback, and there is no comprehensive evaluation of the service quality of the customer service from the perspective of the customer service. affect the emotions of customers, and then affect the service quality of the entire customer service team
It can be seen that the existing technology mainly has the following defects in the evaluation method of customer service quality: the evaluation of customer service quality is limited to customer feedback, and cannot objectively and truly reflect the actual service quality of customer service

Method used

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  • Method and device for date evaluation according to speech content

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Embodiment Construction

[0019] In order to enable those skilled in the art to better understand the technical solutions in the embodiments of the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described The embodiments are only some of the embodiments of the present invention, but not all of them. All other embodiments obtained by persons of ordinary skill in the art based on the embodiments in the embodiments of the present invention shall fall within the protection scope of the embodiments of the present invention.

[0020] The specific implementation of the embodiments of the present invention will be further described below in conjunction with the accompanying drawings of the embodiments of the present invention.

[0021] Such as figure 1 Shown is the flow chart of the method for evaluating data accord...

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Abstract

The embodiment of the invention provides a method and device for date evaluation according to speech content, belonging to the data processing technology field. The method comprises: obtaining speech content, and performing analysis processing of the speech content; performing emotion identification of the analyzed speech content, and generating an emotion identification result; and generating a corresponding data evaluation result according to the emotion identification result. According to the embodiment, it is realized that the service quality of customer services is evaluated from the perspective of the emotion so as to allow the actual service quality of customer services to obtain objective and real reflection.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of data processing, and in particular to a method and device for evaluating data according to voice content. Background technique [0002] Enterprises generally have a large number of telephone call manual customer service teams, which are mainly responsible for collecting customer feedback, answering customer inquiries, and responding to customer complaints. The service quality of the customer service team is directly related to the customer reputation of an enterprise, and the customer feedback recorded by it also has an important impact on product improvement and the formulation of enterprise development plans. Therefore, the artificial customer service team is an indispensable and important part of the enterprise at this stage, and the team's service quality evaluation has also become an important topic, which is related to team performance assessment, personnel changes and othe...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L25/63G10L25/30H04M3/51
CPCG10L25/30G10L25/63H04M3/5175
Inventor 薛刚
Owner BEIJING YIZHEN XUESI EDUCATION TECH CO LTD
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