A calculation method for customer viscosity evaluation of power sales company

Abstract

The invention discloses a calculation method of customer viscosity evaluation of a power sales company. The method comprises the following steps: a plurality of indexes for an evaluation object are obtained, wherein the plurality of indexes include at least a plurality of first-level indexes and a plurality of second-level indexes located at a lower layer of the first-level indexes; according to the evaluation results of the second-level indicators, the membership degree of the second-level indicators to each evaluation result is determined; according to the subordinate degree of the second-level index which is located in the lower level of the first-level index, the single-factor evaluation matrix of the first-level index is constructed; the single factor evaluation matrix of the first level index and the weights of multiple second level indexes located at the lower level of the first level index are fuzzily calculated, and the evaluation vector of the first level index is obtained. the comprehensive evaluation matrix is constructed according to the evaluation vector of the first-level index; fuzzy operation is carried out on the comprehensive evaluation matrix and the weights ofmultiple first-order indexes, and the evaluation results of the objects are obtained. The invention also discloses a corresponding computing device and a readable storage medium.

Description

Technical field [0001] The present invention relates to the technical field of data processing, and in particular to a calculation method, a calculation device and a readable storage medium for evaluating customer viscosity of an electricity sales company. Background technique [0002] With the further advancement of the new round of power market reforms, power grid companies no longer become the only power supply entities for electricity customers. Instead, electricity sales companies established by various investment entities have become a variety of ways to effectively own and control customer resources. The key issues that electricity retail companies must study in depth. For power companies with the dual nature of public utilities and profit-making entities, establishing good customer relationships is an important task in the business process of the company, and the establishment of good customer relationships depends on whether customers are satisfied with the power product...

AI Technical Summary

Problems solved by technology

[0004] (1) The indicator system is incomplete, only considering the qualitative indicators related to customer satisfaction with electricity, but not considering the relevant quantitative indicators;

[0005] (2) Determining the index weight is mainly based on expert scoring, without considering the combination weight;

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