Integrated enterprise IT operation and maintenance management system and method

An operation and maintenance management and enterprise technology, applied in the field of IT operation and maintenance management, can solve the problems of multiple comparison and evaluation of irreparable results, incomplete fault repair, inconvenient management, etc., to prevent internal resource leakage, prevent incomplete fault repair, The effect of facilitating timely maintenance

Inactive Publication Date: 2019-03-08
合肥海诺恒信息科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The existing IT operation and maintenance management system has certain disadvantages when it is used. It cannot perform multiple comparisons and evaluations on the repair results, and it is prone to incomplete fault repairs, and it cannot locate the fault location well. , it is impossible to realize the real-time monitoring of the operation process and performance of the server, which brings inconvenience to the management. In order to solve the above defects, a solution is now provided

Method used

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  • Integrated enterprise IT operation and maintenance management system and method
  • Integrated enterprise IT operation and maintenance management system and method

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Experimental program
Comparison scheme
Effect test

Embodiment 1

[0044] Embodiment 1: During the operation of the IT resource management module, the monitoring module can well monitor the IT resource management module comprehensively, and transmit the monitored information to the fault information identification module for information identification. If it is identified as a fault, Then the fault repair module can automatically repair the fault and transmit the repair result to the fault repair evaluation module. The fault repair evaluation module can evaluate the repair result well, and if it fails, it will be retransmitted to the fault repair. The module repairs again and transmits the repair results to the fault repair evaluation module for evaluation. If the evaluation is still unqualified, the fault repair evaluation module transmits the information to the security alarm module, and the security alarm module can issue an alarm to remind relevant maintenance personnel, and the IP query module can locate the fault address well, and transm...

Embodiment 2

[0045] Embodiment 2: During the operation of the IT service process management module, the user can log in to the server through the user login terminal, and can enjoy the resources uniformly released by different lines of the server, so as to improve the user's access experience, by setting the intranet IP on each line of the work server. In addition to the external network IP, the intelligent DNS, resource server and proxy server are set with internal network IP, and internal resources are only allowed to be accessed by internal network users, which can easily implement internal resource access control and effectively prevent internal resource leakage. Among them, the performance monitoring module It can automatically identify the server's disk partition and other information, monitor the server's operating status and performance indicators in real time, automatically calculate the remaining available days of the disk, and display the monitored data information through the dis...

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Abstract

The invention discloses an integrated enterprise IT operation and maintenance management system and method. The system comprises an IT service process management module, an IT resource management module and a server. The IT resource management module is integrated with a report management module, an IP address management module and a monitoring module. The system and the method in the invention can monitor the IT operation and maintenance management system comprehensively; the faults are automatically corrected; meanwhile, the corrected results are compared and estimated, thereby effectively preventing the faults from being corrected incompletely; an estimation mechanism is added so that the faults that are unqualified for comparison and correction are corrected and estimated again, and the information of the faults that are unqualified for re-correction is transmitted to a safety alarm module at the same time; an alarm is sent out to remind related personnel to perform maintenance; the fault can be positioned, thereby facilitating the related personnel to perform maintenance in time and ensuring the operation and maintenance of the IT operation and maintenance system; the internalresources can be prevented from leakage effectively and the operation progress and performance can be monitored in real time, thereby facilitating managers to know the situations, which is convenientand fast.

Description

technical field [0001] The invention belongs to the technical field of IT operation and maintenance management, in particular to an integrated enterprise IT operation and maintenance management system and method. Background technique [0002] After the infrastructure construction of the network is completed, the entire network is in a running state. The IT department adopts relevant management methods to maintain and manage the operating environment (physical network, software and hardware environment, etc.) and business systems. This IT management work is referred to as For IT operation and maintenance management. IT operation and maintenance is the core and key part of IT management, and it is also the most complicated part. It is mainly used for the daily operation management of the IT department. The objects involved are divided into two parts, namely the IT business system and the operation and maintenance personnel. [0003] The existing IT operation and maintenance m...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L12/26H04L29/12
CPCH04L41/0631H04L41/0654H04L41/0677H04L43/08H04L61/4511
Inventor 梅新东王兆南
Owner 合肥海诺恒信息科技有限公司
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