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A method and apparatus for implement intelligent service

An implementation method and intelligent service technology, applied in the computer field, can solve problems such as unreasonable work order processing methods

Active Publication Date: 2019-03-22
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0006] The embodiment of the present application provides a method and device for implementing intelligent services to solve the problem of unreasonable work order processing methods in the prior art

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  • A method and apparatus for implement intelligent service
  • A method and apparatus for implement intelligent service
  • A method and apparatus for implement intelligent service

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Embodiment Construction

[0091] In order to solve the problem of unreasonable work order processing methods in the prior art, in the embodiment of this application, an intelligent service implementation method applied to work order processing is provided. The method is as follows: first, receive the work order uploaded by the user , and based on the attribute information of the work order, determine the target initial value of the work order processing time, and then, based on the target initial value of the multiple work order processing time to be processed, determine the corresponding processing timeout time of multiple work orders, and follow the The order of the timeout time sorts the tickets so that the tickets are processed in order.

[0092] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only s...

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Abstract

this application relates to that field of computer technology, in particular to an intelligent service implementation method and apparatus, In order to solve the existing problem of unreasonable job processing, the method comprises the following steps: Determine correspondence by attribute information of orders uploaded by users based on a target initial value of a plurality of job processing times to be processed, Determining the processing timeout times corresponding to multiple jobs, and sorting the jobs in order of timeout time, so that work orders can be processed based on the order of the work orders, In this way, instead of manually determining the job order sorting, the different attribute information of each job order is comprehensively considered, and each job order is automatically sorted, so that the work order to be processed urgently can be processed first, not only the accuracy of job order sorting is improved, but also the processing efficiency is improved, and furtherthe user experience is improved.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular to a method and device for realizing an intelligent service. Background technique [0002] As a work order system serving enterprises and organizations, the system needs to have a complete business process system to meet the task allocation, transaction processing and process automation of enterprises and organizations in operation. During the processing process, work orders will go through Several statuses, until the problem is resolved, the content of the work order will be updated accordingly with the progress of the problem processing. [0003] As the number of work orders increases, when multiple work orders are triggered at the same time, the work order system cannot process multiple work orders at the same time. Therefore, it is necessary to sort the work orders and filter out work orders with higher priority for processing in a timely Handle more urgent work...

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Application Information

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IPC IPC(8): G06Q10/06
CPCG06Q10/06316Y02P90/30
Inventor 马男万公静
Owner ALIBABA GRP HLDG LTD
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