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A data processing method and device

A data processing and processor technology, applied in the field of data processing, which can solve problems such as gaps, interruption of human-machine session process, etc.

Active Publication Date: 2019-05-07
LENOVO (BEIJING) LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] With the development of information technology, intelligent customer service can provide users with more and more abundant online business services, such as conducting man-machine conversations with users through online business services to answer questions raised by users. There is a gap between the input content of the user and the input content expected by the intelligent customer service, which interrupts the man-machine conversation process

Method used

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  • A data processing method and device
  • A data processing method and device

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Embodiment Construction

[0046] At present, in the process of man-machine conversation through the smart conversation system, the input information received by the smart conversation system (such as the user's reply) may be different from the reply expected by the smart conversation system. The intelligent conversation system is installed in the electronic device in the form of APP (application program). When the electronic device runs the APP, the user can conduct man-machine conversation through the electronic device.

[0047] like figure 1As shown, when the user asks the user question "how to connect to the network" through the intelligent dialogue system (which can also be regarded as a kind of input information), the intelligent dialogue system outputs the feedback information of "please provide the model that needs to be connected to the network", if If the reply entered by the user through the smart conversation system is the model, the smart conversation system will output the network connecti...

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Abstract

The invention discloses a data processing method and device, and the method comprises the steps: obtaining the cooperation degree of a user in a human-machine conversation through an intelligent conversation system, obtaining first feedback information based on the input information in the human-machine conversation process if the cooperation degree of the user is a first cooperation degree, and outputting the first feedback information; If the matching degree of the user is the second matching degree, based on input information in a human-computer conversation process, Obtaining second feedback information, and outputting second feedback information. Therefore, different feedback information is output based on the cooperation degree of the user; the first feedback information and the second feedback information can trigger the human-computer conversation to carry out different times of interaction after the information is input; In order to reduce the probability of human-machine conversation interruption, the first feedback information and the second feedback information are related to the input information as much as possible, that is, the first feedback information and the second feedback information can meet the user requirement represented by the input information of the human-machine conversation, and then the probability of human-machine conversation interruption can bereduced.

Description

technical field [0001] The present application belongs to the technical field of data processing, and more specifically, relates to a data processing method and device. Background technique [0002] With the development of information technology, intelligent customer service can provide users with more and more abundant online business services, such as conducting man-machine conversations with users through online business services to answer questions raised by users. There is a gap between the input content of the user and the input content expected by the intelligent customer service, which interrupts the man-machine conversation process. Contents of the invention [0003] In view of this, the purpose of this application is to disclose a data processing method and device for outputting different feedback information based on the user's cooperation degree, so as to reduce the probability of man-machine conversation interruption. [0004] The present application disclose...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33
Inventor 邵志强胡长建
Owner LENOVO (BEIJING) LTD
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