A data processing method and device

A technology of data processing and times, applied in the field of data processing, can solve problems such as gap and interruption of human-machine session process, and achieve the effect of reducing interruption of human-machine session and reducing the probability of interruption of human-machine session.

Active Publication Date: 2021-08-17
LENOVO (BEIJING) LTD
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0002] With the development of information technology, intelligent customer service can provide users with more and more abundant online business services, such as conducting man-machine conversations with users through online business services to answer questions raised by users. There is a gap between the input content of the user and the input content expected by the intelligent customer service, which interrupts the man-machine conversation process

Method used

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  • A data processing method and device
  • A data processing method and device
  • A data processing method and device

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Embodiment Construction

[0046] At present, in the process of man-machine conversation through the smart conversation system, the input information received by the smart conversation system (such as the user's reply) may be different from the reply expected by the smart conversation system. The intelligent conversation system is installed in the electronic device in the form of APP (application program). When the electronic device runs the APP, the user can conduct man-machine conversation through the electronic device.

[0047] Such as figure 1As shown, when the user asks the user question "how to connect to the network" through the intelligent dialogue system (which can also be regarded as a kind of input information), the intelligent dialogue system outputs the feedback information of "please provide the model that needs to be connected to the network", if If the reply entered by the user through the smart conversation system is the model, the smart conversation system will output the network conne...

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Abstract

This application discloses a data processing method and device. After obtaining the cooperation degree of the user in the man-machine conversation through the intelligent conversation system, if the cooperation degree of the user is the first cooperation degree, based on the input information during the man-machine conversation, Obtain the first feedback information, and output the first feedback information; and if the cooperation degree of the user is the second cooperation degree, based on the input information during the man-machine conversation, obtain the second feedback information, and output the second feedback information, thus Realize the output of different feedback information based on the cooperation degree of the user, wherein the first feedback information and the second feedback information can trigger the man-machine conversation to perform different times of interaction after inputting information, so in order to reduce the probability of man-machine conversation interruption, the first feedback information The second feedback information and the second feedback information are related to the input information as much as possible, that is to say, the first feedback information and the second feedback information can solve the user needs represented by the input information of this man-machine conversation, thereby reducing the probability of interruption of the man-machine conversation.

Description

technical field [0001] The present application belongs to the technical field of data processing, and more specifically, relates to a data processing method and device. Background technique [0002] With the development of information technology, intelligent customer service can provide users with more and more abundant online business services, such as conducting man-machine conversations with users through online business services to answer questions raised by users. There is a gap between the input content of the user and the input content expected by the intelligent customer service, which interrupts the man-machine conversation process. Contents of the invention [0003] In view of this, the purpose of this application is to disclose a data processing method and device for outputting different feedback information based on the user's cooperation degree, so as to reduce the probability of man-machine conversation interruption. [0004] The present application disclose...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/33
Inventor 邵志强胡长建
Owner LENOVO (BEIJING) LTD
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