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Text correlation scoring method and system

A correlation, text segmentation technology, applied in the computer field, can solve the problems of difficult to obtain accurate scores, insufficient accuracy, etc., to save manpower and material resources, improve accuracy, and reduce costs.

Pending Publication Date: 2020-02-28
BEIJING DATANG TELECOM CONVERGENCE COMMTECH
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Problems solved by technology

[0008] In view of the above shortcomings, the present invention proposes a method that better takes into account text structure correlation information, text semantic correlation information and does not require large-scale labeling of training data, aiming to solve the problem of insufficient accuracy of traditional text correlation calculation methods , it is difficult to obtain an accurate score for the problem

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  • Text correlation scoring method and system
  • Text correlation scoring method and system

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Embodiment Construction

[0050] The present invention proposes a text correlation scoring method that better takes into account text structure correlation information, text semantic correlation information and does not require large-scale labeling training data.

[0051] In order to make the purpose, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the following The described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0052] see figure 1 , a schematic flow chart of a text correlation scoring method proposed by the p...

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Abstract

The invention discloses a text correlation scoring method and system. The method comprises: receiving a first text to be scored and a second text of standard contrast; respectively carrying out word segmentation processing on the first text and the second text; calculating a text structure correlation score and a text semantic correlation score between the first text word segmentation result and the second text word segmentation result; and performing normalization processing on the text structure correlation score and the text semantic correlation score to obtain a final text correlation score. The invention further discloses a text correlation scoring system corresponding to the method. According to the method, the text correlation information of multiple dimensions is considered, the accuracy of correlation judgment is improved, the cost of manual scoring is reduced, parameter training is not needed, and a large amount of manpower and material resources are saved.

Description

technical field [0001] The invention belongs to the field of computer technology, in particular to a method and system for scoring text relevance. Background technique [0002] With the rapid development of the current economy, the number of employees required by various industries such as communications, transportation, and finance continues to increase, and more and more high-level and high-quality customer service personnel are required. [0003] However, the current customer service training system is difficult to dynamically adjust the learning tasks according to the learning levels of different customer service students. There is a problem of uneven professionalism in customer service. Various text relevance scoring methods have been disclosed in the prior art, each of which has advantages and disadvantages, such as: [0004] CN106776863A discloses a method for determining text relevance, a method and a device for pushing query results, the method includes performing...

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F40/211G06F40/279G06F40/30G06F40/216G06K9/62
CPCG06F18/22
Inventor 樊劲松孙绍利顾铭延
Owner BEIJING DATANG TELECOM CONVERGENCE COMMTECH
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