Hospital toll collector supervision method

Abstract

The invention provides a hospital toll collector supervision method in the field of hospital personnel supervision. The hospital toll collector supervision method comprises the following steps of S10,creating a payment management platform of a toll collector; s20, creating an exception monitoring interface of the toll collector; s30, creating a workload statistics module of the toll collector; s40, creating a continuity check interface for serial numbers of outpatient and hospitalized invoices; s50, creating an outpatient and hospitalized invoicing verification interface; and S60, supervisingthe toll collector by using the payment management platform, the abnormality monitoring interface, the workload statistics module, the continuity check interface and the invoicing check interface. The method has the advantages that the behaviors of toll collectors are standardized, the working efficiency and the service safety of toll collection departments are improved, funds are comprehensivelymonitored in real time, and the development of hospitals is further promoted.

Description

technical field [0001] The invention relates to the field of hospital personnel supervision, in particular to a method for supervising hospital toll collectors. Background technique [0002] The focus of hospital development today is how to improve medical quality. Under the premise that life is above all else, people's pursuit of medical quality is too one-sided. The coordinated development of auxiliary departments has made the administrative work of auxiliary departments a short board restricting the development of the hospital, resulting in the status quo of first-class medical specialties and third-rate service reputation. [0003] The same is true for hospital charge supervision. The charge link is the primary link for patients to see a doctor. The professional quality and professional ethics of the toll collectors directly affect the credibility and service quality of the hospital. Toll collectors with low professionalism will cause a lot of inconvenience to the hospi...

AI Technical Summary

Problems solved by technology

[0004] Traditionally, the supervision of toll collectors is through the self-discipline of toll collectors and subsequent financial audits. During financial audits, only the data of the banking system and the toll collection system are obtained through a single interface for a single reconciliation operation. There is a third-party payment data. The shortcomings of real-time changes and transfer-in and transfer-out cannot be tracked in time, lack of effective supervision and information management; and the single interface makes the transfer of the toll collector's data between systems problematic, and the interface cannot obtain the amount delivery data outside the banking system. When the toll collector made a work error, he could not promptly give an early warning and send it back to the hospital's financial system, resulting in a false increase or decrease in the hospital's financial system; in addition, the bank statement mostly adopts the "T+1" mode, that is, On the next day of the business date, the account details will be summarized and sent to the hospital's financial department for verification, resulting in the problem that the funds paid or returned by patients cannot be confirmed in real time. If there is a business data failure, the hospital's financial department will not be able to reverse the accounts in time

[0005] With the reform and improvement of the national medical insurance policy, the coverage of medical insurance has become wider and wider, and the reimbursement ratio has also increased significantly. On the one hand, it has stimulated the development of national medical and health services, and at the same time, it has also led to the rapid growth of hospitals. The business volume is increasing, resulting in increasing difficulties in the management of bills and funds. The workload of auditing funds and verifying bills is increasing. There are few auditors, which can easily lead to various problems in the work process.

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