Regional medical and beauty industry service quality evaluation method based on big data platform

Abstract

The invention discloses a regional medical and beauty industry service quality evaluation method based on a big data platform, and the method comprises the steps: collecting the past evaluation information of each medical and beauty service institution in an administrative region, and setting an initial evaluation value of each medical and beauty service institution according to the past evaluation information; acquiring administrative record information of each medical and beauty service institution, and setting a corresponding confidence factor according to the administrative record information; acquiring medical quality related data of each medical beauty service institution and preprocessing the medical quality related data to form a corresponding diagnosis and treatment quality evaluation coefficient; setting an evaluation value correction model according to the confidence factor and the diagnosis and treatment quality evaluation coefficient; and obtaining an evaluation value of each medical and beauty service institution according to the evaluation value correction model and the initial evaluation value. By utilizing the method provided by the invention, multi-dimensional objective evaluation can be carried out on the service quality of the medical and beauty institutions in an administrative region based on a big data platform, so that intuitive and accurate guidance canbe provided for consumers, and the consumers can obtain high-quality and reliable services.

Description

technical field [0001] The invention relates to a service quality evaluation method, in particular to a regional medical aesthetics industry service quality evaluation method based on a big data platform. Background technique [0002] With the continuous improvement of people's living standards and the increasing demand for medical care by the general public, the medical plastic surgery industry has also been continuously developed. Hundreds of thousands of people receive various types of medical plastic surgery every year. However, the current domestic medical plastic surgery industry is full of chaos. For example, statistics in 2018 show that there are more than 100,000 illegally practicing studios and beauty salons in the domestic medical beauty market. These illegally practicing medical beauty units not only caused a heavy economic burden to consumers, but also caused serious physical and mental trauma to consumers. Although consumers can obtain evaluation information ...

AI Technical Summary

Problems solved by technology

These illegally practicing medical beauty units not only caused a heavy financial burden to consumers, but also caused serious physical and mental trauma to consumers

Although consumers can obtain evaluation information of some medical beauty units through the Internet and other channels, it is difficult to distinguish the authenticity of these evaluation information, and in fact it often misleads consumers

At the same time, during the process of seeing a doctor, consumers can also choose medical aesthetic institutions through the introduction of relatives and friends or publicity information. Serve