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Message pushing method and system for realizing order completion

A message push and order technology, applied in database management systems, structured data retrieval, inter-program communication, etc., can solve problems such as inability to provide timely feedback to users or customers, and inability to improve user or user experience, etc. Customer-perceived effect

Pending Publication Date: 2020-10-16
北京思特奇信息技术股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Therefore, agent portals and public Internet portals are particularly important for customer experience. The work order business processing flow in the prior art cannot improve the user or user experience, that is, the user's operation cannot be timely fed back to the user after the operation is completed. or customer

Method used

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  • Message pushing method and system for realizing order completion

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Effect test

Embodiment 1

[0023] This specific embodiment discloses a message push method for realizing order completion. The message push of order completion is realized through order receiving, order decomposition, work order generation, work order completion, order sending platform, order filing and order message push;

[0024] Order reception, receiving the message of the business work order through the message middleware;

[0025] Order decomposition, the information requested externally generates corresponding message protocols through unified service components, order decomposition here is the process of unified decomposition and processing of message protocols, and the result of processing is that request information is split into different data model tables .

[0026] Work order generation, work order generation is based on the decomposed information content of the order, the information extracted through the corresponding rule standards, and the information generates the corresponding work or...

Embodiment 2

[0035] This specific embodiment provides a message push system for realizing order completion, which includes a message receiving module, a work order policy processing module, a message sending module, a remote business platform, a remote database, and an order message pushing module, and the message receiving module uses To receive the message of the business work order through the message middleware, the work order policy processing module is used to analyze the message, and put the parsed message into the interface table; the message sending module is used to analyze the obtained The order data information and work order completion information are sent to the business platform; the remote business platform is used to classify and archive the received order data information according to the corresponding labels and classification requirements, and store them in the corresponding database, thereby facilitating Subsequent search; the remote database is used to store the order ...

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Abstract

The invention discloses a message pushing method for achieving order completion. Message pushing of order completion is achieved through order receiving, order decomposition, work order generation, work order completion, order sending to a platform, order filing and order message pushing. The invention further discloses a system applying the method. The system comprises a message receiving module,a work order strategy processing module, a message sending module, a remote service platform, a remote database and an order message pushing module. The method and the system have the advantages thatorder information is archived on the platform and continues to be configured; the information is uniformly sent to the user side in a broadcast message form through the remote service platform; a message mechanism is adopted, pushing is carried out in a broadcast message mode, client perception is improved, an agent system can timely inform an agent of completion of batch card opening orders, anindividual client timely informs a client of completion of service change, and an Internet of Things platform timely knows the real-time state of a resource card.

Description

technical field [0001] The invention relates to the technical field of telecommunication service order processing, in particular to a message push method and system for realizing order completion. Background technique [0002] In the prior art, virtual operators are currently developing rapidly, with 110 million users. The virtual operator system is connected to the resale platforms of the three basic operators. The resale platform itself does not have any acceptance and activation capabilities, but a shell, corresponding to the sub-systems of each province, which makes it time-consuming. There is another transit platform in the order process. As a result, the number of in-transit orders and abnormal orders soared, and the experience of users and customers was not good. [0003] In addition, the CRM integrated business order system has been weakened as a free portal business hall, and the sales entrances of virtual operators are mainly concentrated in agent portals and pub...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/06G06F16/22G06F16/25G06F16/27G06F16/906G06F9/54
CPCG06Q30/0635G06F16/22G06F16/25G06F16/27G06F16/906G06F9/542G06F9/546G06F2209/547
Inventor 吴春全
Owner 北京思特奇信息技术股份有限公司
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