Method, device, device and storage medium for determining authenticity of complaint message

A technology of authenticity and information, applied in the computer field, can solve problems such as increasing compensation costs, achieve the effect of improving accuracy and speed, and reducing compensation costs

Active Publication Date: 2022-06-21
BEIJING DIDI INFINITY TECH & DEV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

This greatly increases the cost of compensation

Method used

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  • Method, device, device and storage medium for determining authenticity of complaint message
  • Method, device, device and storage medium for determining authenticity of complaint message
  • Method, device, device and storage medium for determining authenticity of complaint message

Examples

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Embodiment Construction

[0015] Preferred implementations of the present disclosure will be described in more detail below with reference to the accompanying drawings. While preferred implementations of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the implementations set forth herein. Rather, these implementations are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

[0016] As used herein, the term "including" and variations thereof mean open-ended inclusion, ie, "including but not limited to". The term "or" means "and / or" unless specifically stated otherwise. The term "based on" means "based at least in part on". The terms "embodiments" and "some embodiments" mean "at least some embodiments." The terms "first", "second", etc. may refer to different or the same objects. Other explicit an...

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PUM

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Abstract

The present disclosure relates to a method, device, device and storage medium for determining the authenticity of a complaint message. The method described herein includes: if a complaint message is received from a passenger for a target trip, obtaining the passenger's complaint tag and event information related to an event that occurred during the target trip, the complaint tag characterizing the passenger's historical complaint behavior; and if It is determined that the event information cannot indicate the authenticity of the complaint message, and the authenticity of the complaint message is determined based on the complaint label. In the embodiment of the present disclosure, by using the passenger's complaint tag and event information related to the target itinerary to determine the authenticity of the passenger's complaint message, the accuracy and speed of determining the authenticity of the complaint message can be improved.

Description

technical field [0001] The present disclosure generally relates to the field of computers, and more particularly, to a method, apparatus, device, and computer-readable storage medium for determining the authenticity of a complaint message. Background technique [0002] With the development of technology, many travel service management platforms (eg, Didi Chuxing platform) that coordinate and manage travel services have provided great convenience for people's travel. For trips with problems, passengers can file a complaint with the travel service management platform to request compensation. However, in some cases, the customer service staff of the travel service management platform cannot determine the authenticity of the complaints initiated by passengers. Currently, in this case, the customer service staff directly compensates the passenger. This greatly increases the cost of compensation. SUMMARY OF THE INVENTION [0003] According to some embodiments of the present d...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q30/00G06Q30/02G06Q50/10
CPCG06Q30/0185G06Q30/0225G06Q30/0201G06Q50/10
Inventor 沙泓州吕艺恩杨莎刘章勋王远征郄小虎赵文思
Owner BEIJING DIDI INFINITY TECH & DEV
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