Voice call-out method and device, computer equipment and storage medium

A computer program and voice technology, applied in the field of computer equipment, storage media, devices, and voice outbound methods, can solve problems such as uneven load of the calling system and difficulty in supporting the system

Active Publication Date: 2020-11-27
招联消费金融有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Based on this, it is necessary to provide a voice outbound method to solve the technical problem that the system is difficult to support when there are many outbound task

Method used

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  • Voice call-out method and device, computer equipment and storage medium
  • Voice call-out method and device, computer equipment and storage medium
  • Voice call-out method and device, computer equipment and storage medium

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Embodiment Construction

[0061] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0062] The voice outgoing call method provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the intelligent interactive terminal 102 communicates with the calling system front server 104 and the calling system media machine 106 respectively through the network, and the calling system front server 104 communicates with the calling system media machine 106 through the network. In the application scenario of the voice outgoing call method provided in this application, the intelligent interactive terminal 102 acquires t...

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PUM

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Abstract

The invention relates to a voice call-out method and device, computer equipment and a storage medium. The method comprises the steps of acquiring a to-be-called number; sending the to-be-called numberto a calling system front server; the calling system front server is used for generating a corresponding call-out control instruction according to the number to be called and the load information ofeach calling system media machine; the call-out control instruction comprising a to-be-called number and a media machine identifier of a target calling system media machine; sending the to-be-called number to the target calling system media machine corresponding to the media machine identifier according to the call-out control instruction returned by the calling system front server; and the targetcalling system media machine being used for executing a voice call-out task of the to-be-called number. By adopting the method, the optimal call-out control instruction can be generated, and the target calling system media machine is selected to execute the voice call-out task according to the call-out control instruction instead of randomly selecting one calling system media machine, so that theload condition of each calling system media machine is balanced.

Description

technical field [0001] The present application relates to the technical field of voice calls, in particular to a voice outbound call method, device, computer equipment and storage medium. Background technique [0002] With the development of mobile Internet of Things technology, the traditional methods of collection or marketing through artificial telephones are gradually replaced by artificial intelligence robots' active voice outbound calls. Most of the existing voice outbound artificial intelligence (Artificial Intelligence, AI) Nested in the call system, the outbound call task drives the AI ​​task to realize the artificial intelligence voice outbound call, the load balancing of the call system or the caller management problem can be solved in the call system, but the development cost and learning cost of this method are relatively high, so , the method of voice outbound calls driven by AI tasks has gradually emerged, which can reduce the cost of development and learning....

Claims

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Application Information

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IPC IPC(8): H04M3/22H04L29/08
CPCH04L67/1008H04L67/1029H04M3/229
Inventor 罗晓龙侯杰炯赵凯王福海张文锋
Owner 招联消费金融有限公司
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