Voice call-out method and device, computer equipment and storage medium

Abstract

The invention relates to a voice call-out method and device, computer equipment and a storage medium. The method comprises the steps of acquiring a to-be-called number; sending the to-be-called numberto a calling system front server; the calling system front server is used for generating a corresponding call-out control instruction according to the number to be called and the load information ofeach calling system media machine; the call-out control instruction comprising a to-be-called number and a media machine identifier of a target calling system media machine; sending the to-be-called number to the target calling system media machine corresponding to the media machine identifier according to the call-out control instruction returned by the calling system front server; and the targetcalling system media machine being used for executing a voice call-out task of the to-be-called number. By adopting the method, the optimal call-out control instruction can be generated, and the target calling system media machine is selected to execute the voice call-out task according to the call-out control instruction instead of randomly selecting one calling system media machine, so that theload condition of each calling system media machine is balanced.

Description

technical field

[0001] The present application relates to the technical field of voice calls, in particular to a voice outbound call method, device, computer equipment and storage medium. Background technique

[0002] With the development of mobile Internet of Things technology, the traditional methods of collection or marketing through artificial telephones are gradually replaced by artificial intelligence robots' active voice outbound calls. Most of the existing voice outbound artificial intelligence (Artificial Intelligence, AI) Nested in the call system, the outbound call task drives the AI ​​task to realize the artificial intelligence voice outbound call, the load balancing of the call system or the caller management problem can be solved in the call system, but the development cost and learning cost of this method are relatively high, so , the method of voice outbound calls driven by AI tasks has gradually emerged, which can reduce the cost of development and learning....

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