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Commodity consultation method and device, electronic equipment and storage medium

A product and product image technology, applied in the information field, can solve problems such as poor experience and low efficiency

Pending Publication Date: 2021-02-26
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This kind of product consultation method is inefficient and poor experience for merchants and consumers

Method used

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  • Commodity consultation method and device, electronic equipment and storage medium
  • Commodity consultation method and device, electronic equipment and storage medium
  • Commodity consultation method and device, electronic equipment and storage medium

Examples

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Embodiment Construction

[0213] Various exemplary embodiments, features, and aspects of the present disclosure will be described in detail below with reference to the accompanying drawings. The same reference numbers in the figures indicate functionally identical or similar elements. While various aspects of the embodiments are shown in drawings, the drawings are not necessarily drawn to scale unless specifically indicated.

[0214] The word "exemplary" is used exclusively herein to mean "serving as an example, embodiment, or illustration." Any embodiment described herein as "exemplary" is not necessarily to be construed as superior or better than other embodiments.

[0215] The term "and / or" in this article is just an association relationship describing associated objects, which means that there can be three relationships, for example, A and / or B can mean: A exists alone, A and B exist simultaneously, and there exists alone B these three situations. In addition, the term "at least one" herein mean...

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PUM

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Abstract

The invention relates to a commodity consulting method and device, electronic equipment and a storage medium. The method comprises the following steps: receiving a consultation request from a first client; in response to the consultation request, determining a commodity requested to be consulted by the first client and a second client requested to be consulted by the first client; and generating an interface background of a dialogue interface of the first client and the second client according to at least one of the commodity image, the commodity video and the commodity audio corresponding tothe commodity requested to be consulted. By adopting the embodiment of the invention, in the process that the consumer consults the commodity to the merchant, the merchant and the consumer can alwaysintuitively obtain the information of the commodity requested to be consulted through the interface background of the dialogue interface, so that the merchant can reply to the consumer timely and quickly; and the limited and precious space in the dialogue interface is not occupied in a mode of displaying the commodity information through the interface background, so that the commodity consultationefficiency and experience of merchants and consumers can be improved.

Description

technical field [0001] The present disclosure relates to the field of information technology, and in particular to a method and device for product consultation, a method and device for product recommendation, a method and device for interacting with multimedia resources, a method and device for medical consultation, a method and device for realizing online meetings, and a method and device for dialogue interaction , electronic equipment and storage media. Background technique [0002] When consumers shop through e-commerce, they often consult merchants about products through the chat function provided by e-commerce. For example, before consumers decide to place an order for a certain product, they often consult the merchant for some doubtful product information (such as applicable crowd, size, etc.). For another example, after receiving the product, the consumer sometimes needs to consult the merchant about how to use the product. When a consumer consults a merchant about ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06Q30/06
CPCG06Q30/0281G06Q30/0623G06Q30/0641G06Q30/0635
Inventor 刘波杨光涛
Owner ALIBABA GRP HLDG LTD
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