Abnormal express delivery reminding method and system, electronic equipment and readable storage medium

Abstract

The invention provides an abnormal express delivery reminding method and system, electronic equipment and a readable storage medium. The abnormal express delivery reminding method specifically comprises the following steps: acquiring historical express item receiving and delivery information of an express item outlet and monitoring an abnormal outlet according to the historical express item receiving and delivery information; according to the abnormal state information corresponding to the abnormal network points, obtaining express items in an abnormal state duration period, and screening and classifying the express items to obtain abnormal express items; and according to the express item delivery information corresponding to the abnormal express delivery, outputting delivery prompt information to a tail end express item delivery network corresponding to the abnormal express item delivery. The abnormal express items associated with the abnormal network points can be screened out according to the distribution condition of the abnormal network points, and different delivery prompts are made for different express item types in the abnormal express items; and corresponding delivery prompt services can be provided according to the types of the abnormal express items and the express item delivery stages, so that the timeliness of delivery is ensured, the user experience is improved, the customer service capability of each tail end delivery network is improved, and the invention has a promotable value.

Description

technical field [0001] The invention relates to the technical field of logistics monitoring, and specifically discloses a method, system, electronic equipment and readable storage medium for reminding abnormal express delivery. Background technique [0002] With the vigorous development of the e-commerce industry, people can purchase their favorite products without leaving home, and can enjoy the humanized service of product delivery. It is obvious that the rapid development of the e-commerce industry has had a great positive impact on the express logistics industry. The daily delivery volume of express logistics outlets is increasing day by day with the growth of people's purchase demand. [0003] However, as the number of businesses increases, the service requirements for the express logistics industry also increase, which will be a huge challenge for all companies in the express logistics industry. At present, a large number of abnormal or suspended outlets have the prob...

AI Technical Summary

Problems solved by technology

[0003] However, as the number of businesses increases, the service requirements for the express logistics industry also increase, which will be a huge challenge for all companies in the express logistics industry

At present, a large number of abnormal or suspended outlets have the problem of a large backlog of express shipments: on the one hand, this may be due to the impact of force majeure such as weather disasters or address disasters, and on the other hand, it may also be due to poor management of outlet managers and shortage of manpower. As a result, the express delivery cannot be performed normally

Failure to deliver such express items in a timely manner will lead to a decline in the customer service capabilities of outlets and an increase in complaint rates, which in turn will damage the reputation and economic benefits of express logistics companies

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