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Car service booking method and system based on natural language input

A natural language and natural language processing technology, applied in the automotive field, can solve cumbersome and not very good at problems, and achieve the effect of simplifying the operation process and improving user experience and satisfaction

Pending Publication Date: 2022-02-18
BAYERISCHE MOTOREN WERKE AG
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This may be cumbersome for some users, such as those who are relatively inexperienced with various operations on mobile devices, and users who are still unfamiliar with the newly installed client

Method used

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  • Car service booking method and system based on natural language input
  • Car service booking method and system based on natural language input
  • Car service booking method and system based on natural language input

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Embodiment Construction

[0048] The present invention will be described in detail below in conjunction with the accompanying drawings, and the features of the present invention will be further revealed in the following detailed description.

[0049] figure 1 is a schematic diagram of the architecture of the car service system 100 according to an embodiment of the present invention. Such as figure 1 As shown, the car service system 100 may be composed of a client 102 , a car service processing system 104 and a service platform 106 .

[0050]The client 102 may be configured to receive a car service request message from a user. As one example, client 102 may be implemented as an application on a user's mobile device. Preferably, the client 102 can be implemented in a general messaging application (such as a WeChat official account or a WeChat applet), so that the user can send a car service request message to the car service processing system 104 in the form of message sending and receiving. Differ...

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PUM

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Abstract

The invention provides a car service booking method and system based on natural language input, and the system comprises: a natural language processing module which is configured to process a received car service request message in a natural language form from a user into vehicle information in a structured data form; the dialogue module that is configured to: determine whether the car using information contains all necessary information required for booking the car using service or not; if it is determined that one or more pieces of necessary information needed by the car reservation service are lacked in the car information, form a conversation sent to the user, and obtain the lacked one or more pieces of necessary information from the user; if it is determined that all necessary information required for booking the car use service is included in the car use information, send the car use information to a service platform; and form a conversation sent to the user based on a car use service confirmation result returned by the service platform so as to inform the user of the car use service confirmation result.

Description

technical field [0001] The present invention relates to the field of automobiles, and more specifically, to a method and system for booking car service based on natural language input. Background technique [0002] In recent years, the scale of the car rental market has been expanding day by day, especially with the heating up of the sharing economy, the types of short-term car rental businesses have also been enriched, including but not limited to taxis, private cars, ride-hailing, car-sharing and so on. These services have been generally integrated in various Internet-based car-hailing platforms, such as Didi, Uber, Shenzhou, etc. Users can use mobile terminals to call or reserve a car in real time through the mobile client provided by each platform . [0003] However, the current client terminals of various car-hailing platforms that provide car services generally require the user to manually input the starting point and destination. Typically, such as image 3 As shown...

Claims

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Application Information

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IPC IPC(8): G06Q10/02G06Q50/30G06F16/332G06F16/33G06F16/335G06F40/30G06N20/00
CPCG06Q10/02G06F16/3329G06F16/3344G06F16/335G06F40/30G06N20/00G06Q50/40G06Q10/025
Inventor 雷文辉J·帕丁森C·苏斯张晓竹
Owner BAYERISCHE MOTOREN WERKE AG
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